Help Center

We partner with trusted, national shipping carriers to safely and securely deliver your Farmgirl Flowers delivery. Below is a list of shipping couriers used to deliver our arrangements all across the upper 48 (sorry Hawaii and Alaska!). Please note: our shipping and delivery partners cannot deliver to P.O. Boxes or hospitals.

• UPS
• FedEx
• GLS
• Hungry

We work with our shipping couriers to ship our arrangements Monday through Saturday from fulfillment partners all over the United States and South America and deliver them safely to the address provided by you at the time of order placement. Depending on your selected delivery date and product, your order will ship from one of our fulfillment centers in the U.S. or directly from one of our farms in South America.

After leaving our fulfillment facility, your box of fresh flowers is loaded onto a truck and moves through the shipping and delivery partner’s distribution center(s) across the country before being loaded onto trucks, airplanes, and more trucks before reaching its final destination. To ensure your flowers are received in the best condition possible, we leverage expedited shipping methods for all orders.

Once your Farmgirl Flowers package has been delivered, you’ll receive an email confirmation from us so you can let your recipient know. Unfortunately, our team cannot legally contact the recipient under any circumstance, including to notify them of the delivery. Additionally, the delivery driver will not contact the recipient, knock on the door, ring the doorbell, or require a signature upon delivery.

Please note: Farmgirl Flowers cannot accept shipping notes or delivery instructions (such as gate codes, where to leave the box, etc.) on behalf of our shipping couriers. Please contact the shipping and delivery partner being used for your package to discuss their policy and how to submit delivery instructions once your package has shipped.

The short answer to this is… maybe. After submitting your order on our website, there is a short window of time to make any changes to your order. For orders placed during peak times (February, May, November, and December), order changes cannot be made within 7 days of your selected delivery date. For orders outside of those peak times listed, we can’t make any order changes within 3 days of your delivery date.

Order changes consist of, but are not limited to, the following:

• Recipient name or phone number
• Shipping address

• Billing address
• Card message additions, removals, or edits
• Product changes, additions, or removals
• Selected delivery date
• Order cancellation

Please Note: Personalized Video Messages cannot be added or removed at any point once you’ve placed your order. Please carefully review this selection during checkout as we cannot change your personalized video message selection once you’ve submitted your order.

We’ve partnered with Route to provide you an affordable way to fully protect and insure your package in the event that your shipment is lost, stolen, or damaged/perished upon arrival. When you add Route Package Protection to your order, their team will reimburse you for or redeliver any items that may have been lost, stolen, or arrive in poor quality (including perished arrangements caused by shipping carrier delays). Customers who purchase Route Package Protection at checkout will receive the easiest and highest level of claim acceptance for those reasons mentioned above and the quickest service time to resolution.

All fees paid by the customer for Route Package Protection is paid on to Route directly. Farmgirl Flowers does not keep any portion of the payment made for this service or profit from the price of the Route Package Protection purchase in any way.

For more information about Route Package Protection, click here.

Farmgirl Flowers evaluates every customer inquiry, request, compliant, or other on a case by case basis and has the right to deny the request for a full or partial refund or redelivery due to, but not limited to, shipping delays, quality issues, product misinterpretation, inadequate proof of issue being reported, or other. And, given the highly perishable nature of our product, we unfortunately cannot accept returns.

That’s why we highly recommend purchasing Route protection to your order with us (and every company for that matter, because it truly might be the best thing since sliced bread!). For customers who have added Route Package Protection to their order, your package is insured from loss, damage, perishability upon arrival, shipping delays, and theft. You can report an issue with your Farmgirl Flowers order to Route directly through their mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Their team is ready to assist you with any questions you may have. Please note: you will be required to provide adequate photo evidence of the issue you’re submitting a claim for. Without photos or other supporting information, your claim may be denied.

For customers who chose to opt-out of insuring their order via Route Package Protection, we unfortunately are unable to provide any refunds or redeliveries of your order. We highly recommend insuring your Farmgirl Flowers order by adding Route’s Package Protection to your order in the event that something goes wrong - as we all know by now that stuff happens during delivery, right?

All sales are final and, unless you’ve purchased Route Package Protection, are not eligible for refunds or redeliveries. For quality issues not impacted by shipping delays, extreme weather conditions, natural disasters, or other issues outside of our control, please contact us within 5 days of receiving the arrangement for assistance. Please note, Farmgirl Flowers has the right to refuse a refund or redelivery at our discretion and do not accept returns under any circumstances. Any inquiries received after 5 days of delivery will not be considered for a redelivery.

For additional detail, please review our Refunds and Redeliveries Policy.

We SO wish that we never had to make any substitutions but, unfortunately, as a perishable product company that depends on Mother Nature for our production materials, it’s impossible to not have to. Believe us though, we put so much time into creating the perfect recipes only to have Mother Nature throw a wrench into our plans, which makes it impossible to guarantee that the flower varieties and colors will be exactly as stated or pictured on our product pages on farmgirlflowers.com.

To ensure that we can always ship you or your recipient the best of the best from our network of domestic and international growers, it’s necessary for us to be able to substitute any flowers in the purchased bouquet or arrangement. For any flower varieties that may become unavailable before fulfilling your order, we will substitute those stems with a variety of the same or greater value at no additional cost.

On the subject of the photos - when we design a new arrangement we always start by working with our growers to get an idea of what’s in season and readily available. This is where our recipes begin. We photograph and launch this recipe on our website but, just like in the kitchen, sometimes as we’re designing that same arrangement to send out for an order we find we need to make little changes here and there. Maybe a certain flower arrived looking less than stellar from a grower or the growing temperature caused a color change in a variety (that really happens!), but whatever the reason we make these changes to ensure that we’re sending out the freshest flowers possible to you or your recipient. This dedication may mean that, from time to time, we need to make substitutions for certain flowers in an arrangement to be able to do just that.

We know when you come to Farmgirl and we can’t guarantee a recipient’s favorite flower or that an arrangement will look exactly like the photo that we’re asking for a lot of trust. But that’s a responsibility we take seriously and have worked over the past 14+ years to grow a reputation that proves when we make a change, it’s one we make to make sure we send out the type of bouquet we’d want to receive ourselves.

We unfortunately cannot offer a refund or redelivery In the instances where we need to make a substitution for flower variety, type, or color. Thank you for understanding!