Shipping + Delivery
Understand our policies, Route Package Protection, how we deliver, and more.
- What is Route Package Protection?
- Why should I purchase Route Package Protection and how does it work?
- How much time do I have to submit a claim to Route when I experience an issue with my shipment?
- What happens if I don’t purchase Route Package Protection but have a quality issue with an arrangement, a late delivery, or a lost or stolen package?
- How do you deliver?
- Where do you deliver?
- How can I track my shipment?
- I have special delivery instructions. Can I provide them to the shipping courier?
- Can I place an order for more than one arrangement and/or multiple recipients?
- Can I select a specific delivery date or delivery time for my order?
- What if the recipient isn’t home?
- I received an arrangement but don't know who it's from. Who's the sender?
- My arrangement is shipping from South America. How will the flowers survive the journey?