How much time do I have to submit a claim to Route when I experience an issue with my shipment?
Due to the perishable nature of your order, Route requires customers to file claims for Damaged/Perished products within 5 days of delivery, Lost packages within 7 days of the delivery date, and Stolen packages within 5 days of the delivery date.
Any claims submitted beyond these timeframes will be automatically denied.
Related Questions
- What is Route Package Protection?
- Why should I purchase Route Package Protection and how does it work?
- How much time do I have to submit a claim to Route when I experience an issue with my shipment?
- What happens if I don’t purchase Route Package Protection but have a quality issue with an arrangement, a late delivery, or a lost or stolen package?
- How do you deliver?
- Where do you deliver?
- How can I track my shipment?
- I have special delivery instructions. Can I provide them to the shipping courier?
- Can I place an order for more than one arrangement and/or multiple recipients?
- Can I select a specific delivery date or delivery time for my order?
- What if the recipient isn’t home?
- I received an arrangement but don't know who it's from. Who's the sender?
- My arrangement is shipping from South America. How will the flowers survive the journey?
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