Why should I purchase Route Package Protection and how does it work?

Basically, we think Route might be the best thing since sliced bread and hope you’ll agree! For customers who have purchased Route Package Protection during checkout, your package is insured from loss, damage, perishability upon arrival, shipping delays, and theft. Given how often errors in shipping occur (and we all know that by now, right?), we highly recommend and really hope you will opt-in to this shipping coverage.

How to file a Route Package Protection claim

To make things as easy as possible for you, we now process all Route claims on your behalf. If you purchased Route Protection and your order arrived damaged or experienced another shipping-related issue, let us know and we’ll take it from here.

How to reach us:

• Email: [email protected]

• Live Chat: click the link on our website

• Call us: 855-202-3817

What we’ll need to get started:

To help us resolve this quickly, please have the following ready when you reach out:

• Your order number (or the email address used to place the order).

• A brief description of the issue.

• A few photos of the delivery that clearly show the damage or issue.

Please note: All approved refunds will be issued to your original method of payment.

For customers who opt-out of Route Package Protection, we are unable to provide any refunds or redeliveries for package loss, damage, shipping delay, or theft.​​ All sales are final and, unless you’ve purchased Route Package Protection, are not eligible for refunds or redeliveries.