What happens if I don’t purchase Route Package Protection but have a quality issue with an arrangement, a late delivery, or a lost or stolen package?

Farmgirl Flowers evaluates every customer inquiry, request, compliant, or other on a case by case basis and has the right to deny the request for a full or partial refund or redelivery due to, but not limited to, shipping delays, quality issues, product misinterpretation, inadequate proof of issue being reported, or other. And, given the highly perishable nature of our product, we unfortunately cannot accept returns.

That’s why we highly recommend purchasing Route protection to your order with us (and every company for that matter, because it truly might be the best thing since sliced bread!). For customers who have added Route Package Protection to their order, your package is insured from loss, damage, perishability upon arrival, shipping delays, and theft. You can report an issue with your Farmgirl Flowers order to Route directly through their mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Their team is ready to assist you with any questions you may have. Please note: you will be required to provide adequate photo evidence of the issue you’re submitting a claim for. Without photos or other supporting information, your claim may be denied.

For customers who chose to opt-out of insuring their order via Route Package Protection, we unfortunately are unable to provide any refunds or redeliveries of your order. We highly recommend insuring your Farmgirl Flowers order by adding Route’s Package Protection to your order in the event that something goes wrong - as we all know by now that stuff happens during delivery, right?

All sales are final and, unless you’ve purchased Route Package Protection, are not eligible for refunds or redeliveries. For quality issues not impacted by shipping delays, extreme weather conditions, natural disasters, or other issues outside of our control, please contact us within 5 days of receiving the arrangement for assistance. Please note, Farmgirl Flowers has the right to refuse a refund or redelivery at our discretion and do not accept returns under any circumstances. Any inquiries received after 5 days of delivery will not be considered for a redelivery.

For additional detail, please review our Refunds and Redeliveries Policy.