What happens if I don’t purchase Route Package Protection but have a quality issue with an arrangement, a late delivery, or a lost or stolen package?

Farmgirl Flowers evaluates every customer inquiry, request, compliant, or other on a case by case basis and has the right to deny the request for a full or partial refund or redelivery due to, but not limited to, shipping delays, quality issues, product misinterpretation, inadequate proof of issue being reported, or other. And, given the highly perishable nature of our product, we unfortunately cannot accept returns.

That’s why we highly recommend purchasing Route protection to your order with us (and every company for that matter, because it truly might be the best thing since sliced bread!). For customers who have added Route Package Protection to their order, your package is insured from loss, damage, perishability upon arrival, shipping delays, and theft.

For customers who chose to opt-out of insuring their order via Route Package Protection, we unfortunately are unable to provide any refunds or redeliveries of your order. We highly recommend insuring your Farmgirl Flowers order by adding Route’s Package Protection to your order in the event that something goes wrong - as we all know by now that stuff happens during delivery, right?

All sales are final and, unless you’ve purchased Route Package Protection, are not eligible for refunds or redeliveries. For quality issues not impacted by shipping delays, extreme weather conditions, natural disasters, or other issues outside of our control, please contact us within 5 days of receiving the arrangement for assistance. Please note, Farmgirl Flowers has the right to refuse a refund or redelivery at our discretion and do not accept returns under any circumstances. Any inquiries received after 5 days of delivery will not be considered for a redelivery.

We now process all Route claims on your behalf. If you purchased Route Protection and your order arrived damaged or experienced another shipping-related issue, let us know and we’ll take it from here. Please note: you will be required to provide adequate photo evidence of the issue you’re submitting a claim for. Without photos or other supporting information, your claim may be denied. You can learn more about submitting a claim for you order, here.

For additional detail, please review our Refunds and Redeliveries Policy.