Can I make changes to my order after it’s been submitted?

The short answer to this is… maybe. After submitting your order on our website, there is a short window of time to make any changes to your order. For orders placed during peak times (February, May, November, and December), order changes cannot be made within 7 days of your selected delivery date. For orders outside of those peak times listed, we can’t make any order changes within 3 days of your delivery date.

Order changes consist of, but are not limited to, the following:

• Recipient name or phone number
• Shipping address

• Billing address
• Card message additions, removals, or edits
• Product changes, additions, or removals
• Selected delivery date
• Order cancellation

Please Note: Personalized Video Messages cannot be added or removed at any point once you’ve placed your order. Please carefully review this selection during checkout as we cannot change your personalized video message selection once you’ve submitted your order.