My bouquet arrived with flower substitutions compared to what I saw or read on your website. What happened?

We SO wish that we never had to make any substitutions but, unfortunately, as a perishable product company that depends on Mother Nature for our production materials, it’s impossible to not have to. Believe us though, we put so much time into creating the perfect recipes only to have Mother Nature throw a wrench into our plans, which makes it impossible to guarantee that the flower varieties and colors will be exactly as stated or pictured on our product pages on farmgirlflowers.com.

To ensure that we can always ship you or your recipient the best of the best from our network of domestic and international growers, it’s necessary for us to be able to substitute any flowers in the purchased bouquet or arrangement. For any flower varieties that may become unavailable before fulfilling your order, we will substitute those stems with a variety of the same or greater value at no additional cost.

On the subject of the photos - when we design a new arrangement we always start by working with our growers to get an idea of what’s in season and readily available. This is where our recipes begin. We photograph and launch this recipe on our website but, just like in the kitchen, sometimes as we’re designing that same arrangement to send out for an order we find we need to make little changes here and there. Maybe a certain flower arrived looking less than stellar from a grower or the growing temperature caused a color change in a variety (that really happens!), but whatever the reason we make these changes to ensure that we’re sending out the freshest flowers possible to you or your recipient. This dedication may mean that, from time to time, we need to make substitutions for certain flowers in an arrangement to be able to do just that.

We know when you come to Farmgirl and we can’t guarantee a recipient’s favorite flower or that an arrangement will look exactly like the photo that we’re asking for a lot of trust. But that’s a responsibility we take seriously and have worked over the past 14+ years to grow a reputation that proves when we make a change, it’s one we make to make sure we send out the type of bouquet we’d want to receive ourselves.

We unfortunately cannot offer a refund or redelivery In the instances where we need to make a substitution for flower variety, type, or color. Thank you for understanding!