We're looking for people with positive attitudes, an eagerness to learn, and the ability to hustle in a fast-paced work environment!
We love what we do and we're looking for people who are as excited about our mission as we are. Prior floral experience isn't required. What we DO require is a strong work ethic, positive attitude, and the ability to hustle. Not to scare you, but we want to be completely transparent with our expectations – most jobs at Farmgirl are not strictly desk jobs. We all hustle hard – often on our feet – for a significant portion of each day. And we have a lot of fun while we do it. We all help out in other areas as needed, so the ability to flex is extremely important. But, did I mention that we have fun too? Because we do!
* Unlike many companies, advanced education is not a requirement at Farmgirl. We believe that the best individuals come with varied backgrounds and experiences, and value work ethic, problem-solving skills, intellectual curiosity, and a positive attitude more than a specific degree.
If we sound like a good fit for you, please send us a note and your resume to firstname.lastname@example.org with the title of the job you’re interested in the subject line of the email. We can't wait to meet you!
Customer Service Representative (San Francisco)
Non-Exempt, Full Time
Compensation: $17/hr + full medical benefits and 401K after 1 year
Reports to: Customer Service Manager
About the role: Come work on our stellar customer service team at our super fast paced, high growth flower company! Customer service is one of the most important facets of our operation as we strive to exceed our customer's expectations each and every time. This position will be integral in ensuring we do just that. You'll be the face and voice of Farmgirl Flowers, so you will need to embody our values and persona with every interaction. Whether you are processing orders on the phone, in person, or online, you will work diligently to meet and exceed our customer's needs and ensure the highest customer satisfaction. You'll need to be extremely positive, and a true "customer first" person who is ready to do what is needed to make and keep our customers happy!
We're a bootstrapped startup that runs extremely lean. We're scrappy, and like it that way, so the ability to roll up your sleeves and jump in wherever needed is crucial.
As a Customer Service Rep, you'll be excited to:
Assist our customers! You'll need to be comfortable talking to our customers via telephone, chat, email, or in person. You'll need to be comfortable talking to customers about our products, taking their orders manually, making changes to orders, resolve billing, delivery, product and any other issues as they arise, and basically just take very good care of our customers. They're the reason we're here, and we want to treat them that way - each and every time.
Follow Through - You'll need to be great at follow through and be the type of person who does what they say for this to be a good fit.
Communicate - You'll need to communicate effectively both internally with the team and externally with customers. The ideal tone we're going for is warm, positive, and professional.
Resolve and De-Escalate - Sometimes customers are really upset. Think about the last time you called Comcast, and that's sometimes the tone and level of frustration that you'll need to be able to handle. And you'll need to keep your cool and resolve the situation with professionalism and grace.
Talk! You must enjoy talking on the phone as we will expect you to pick up every call, with the eagerness to take on and solve any problem that will occur on the other end. We know, everyone wants to text only now. Unfortunately that won't fly for this role. You need to channel your twelve year old self when you used to live for your late night talk sessions with your bestie because you will need to be talking on the phone just as much each and every day.
Problem Solve - You will work closely with our delivery partner to ensure that customer's orders arrive on time and when they are delayed, you will work hard to get them delivered as soon as possible. This will also pertain to local deliveries, as you aid our courier department in getting orders out to our customers in a timely manner. We treat our delivery partners as an extension of our team and we support them in every way we can, all with a positive attitude.
Roll and Go - At Farmgirl, we all pitch in in other departments as needed, especially around peak flower holidays. So you'll need to be okay (and hopefully excited to) pitch in wherever is needed in other departments. Sometimes that means wrapping and boxing bouquets, sometimes helping to unload a late truck -- really wherever the operation needs help, you'll hopefully be excited for the change of pace.
Maybe you're even bilingual (if so - kudos to you! That's amazing!)? If so, please list additional languages you speak!
(additional company information below)
Farmgirl Maker+ (Maker-Plus Program)
Non-Exempt, Full Time
Compensation: $19/hour + full medical benefits after 60 days and 401K after 1 year
Reports to: Maker+ Supervisor
Schedule / Time Commitment: Monday-Friday, 40+ hours a week. Schedule will vary usually between the hours 6am-4pm. OT is required on some nights and weekends and is mandatory during peak floral holidays
About the role: If you love floral design more than chocolate and are all about the details in an almost OTT way - this might be your dream position! We're looking for a self-motivated, creative, all about the details type of person who can join our Maker+ team. This team is our All-Around-All-Star team who are the Jacks and Janes of all trades at Farmgirl Flowers. You'll know (or learn quickly) the Farmgirl aesthetic and be able to design each and every one of our product offerings consistently under the allotted quota time, with the utmost attention to detail. You'll set the pace and the tone with current team members on new and core products to ensure our rigorous quality and design standards are being met daily. This role will be crucial in helping us produce the highest quality product – a vital component for our company to continue to grow! You'll need to be emotionally resilient and foster a culture of trust and best practices, and be a role model daily of Farmgirl Flowers' mission and values.
As a Farmgirl Maker+, you'll be excited to:
Our Maker+ team will jump from product to product, filling in any production gaps and producing the highest quality design across our product line, from our standard hand-tied bouquets to specials, events, and high-touch products. Every day will be a little different as our operation is ever-changing, and "How else can I help?" may as well be your middle name.
We have built our reputation on providing products that exceed the highest quality of industry standards, and delivering a best-in-class customer experience. Your main objective for this role will be to ensure that every single customer's expectations are met, and hopefully exceeded. You'll do that by ensuring that every designed product is as close to perfect as possible – each and every time. You will do your part to ensure that we hold our core values dear as we continuously improve and grow.
At Farmgirl Flowers we know that the learning never stops, and we're constantly working to improve and be better, stronger, and faster. At the core of the Maker+ role is working as a highly skilled and highly flexible asset to flex to production needs and execute with the highest design quality. This will include helping to collaborate with the QA & Training team to create and train the team on new product offerings. You'll also help implement processes that will ensure that every product designed meets our rigorous quality standards, and when it doesn't, work with the QA team to identify the problem and find and implement solutions to resolve it to continuously make us better!
As John Wooden said, "It's what you learn after you know it all that counts", and in this constantly growing and changing business, this couldn't be more true. You'll work with the QA & Training team to seek out information to keep our product quality best-in-show, and share your learnings, ideas and best practices with the Maker team to continuously elevate the entire Design team.
As a highly-skilled designer in every area, you'll actively collaborate with the QA team to engage in training and provide feedback to members on the floor. In all aspects of your work, and especially in training, you're clear, kind and don't cut corners. You won't mind repeating yourself to make sure that everyone on the floor receives consistent feedback, and can adapt your communication style to help everyone learn and grow. Your team members will respect and seek out your feedback to continuously improve, and you'll need to be patient and supportive.
(additional company information below)
Customer Service Manager
Exempt, Full Time
Compensation: $65k/year + full medical benefits after 60 days and 401K after 1 year
Reports to: General Manager
About the role: Come lead a stellar customer service team at our super fast paced, high growth flower company! You'll be responsible for leading and developing a growing team of customer service representatives, ensuring they are best in class and always going above and beyond to meet customer's needs. Customer service is one of the most important facets of our operation as we strive to be the "Zappos of Flowers", always working to exceed customer's expectations each and every time. This position will be integral in ensuring we do just that. You'll need to be an experienced people manager (3-5 years experience), extremely organized, cool under pressure, positive, and be able to create and implement new policies and procedures for the department as it continues to grow. The ability to successfully lead a high performing team, the use of critical thinking skills, and a genuine desire to meet and exceed customer's needs are the most important skills we're looking for. We're a bootstrapped startup that runs extremely lean. We're scrappy, and like it that way, so the ability to roll up your sleeves and jump in wherever needed is crucial.
As our Customer Service Manager, you'll be excited to:
You'll be responsible for daily management of the customer service team to ensure operations are running smoothly and efficiently. You'll assist in training and other human resources tasks and documentation associated with team management. You'll also communicate company policies, growth, and any relevant information clearly with team members. You'll work to connect the customer service team to the larger Farmgirl mission, and lead the team with a positive, firm, inclusive and can-do attitude. We have a unique culture at Farmgirl that's positive, scrappy, and collaborative, and want to ensure we keep what we've worked so hard to build.
As the manager most closely in contact with our customers, you'll partner with departments across the organization to surface challenges our customers are facing. Whether it be issues with a product, or a challenge with the website, you'll work with other team managers on cross departmental operations and strategies to solve problems as they arise. To ensure agile cross-functional collaboration, you'll maintain a continuous analysis of customer complaints and communication with appropriate departments to correct issues in a timely manner.
As a rapidly growing business, the only thing constant is change. You'll work to improve and implement operational efficiencies and organizational strategies for the customer service team. You'll create and revise organization structures for your department as we continue to grow. You'll need to be forward-thinking and able to constantly revise and improve systems and operational protocols to ensure we can continue to meet growth demands, while working with shoestring budgets. You'll need exceptional attention to detail and trouble-shooting skills as you work to continuously iterate and improve on your teams protocols.
We have built our reputation on providing products that exceed the highest quality of industry standards, and delivering a best-in-class customer experience. Your main objective for this role will be to ensure that every single customer's expectations are met, and hopefully exceeded. You'll do that by ensuring that every customer interaction is as close to perfect as possible – each and every time. You'll maintain and improve upon current SLA's ensuring they fall in line with our values, and work with your team to set and exceed goals. You will do your part to ensure that we hold our core values dear as we continuously improve and grow by and metrics to deliver the best customer experience. You'll enjoy talking to, and working with people! This job, after all, is the only interaction many people have with our company, so we need you to be the face/voice of Farmgirl!
As John Wooden said, "It's what you learn after you know it all that counts", and in this constantly growing and changing business, this couldn't be more true. You'll work with your team team to seek out information to keep our customer satisfaction best-in-show, and share your learnings, ideas and best practices with the team to continuously elevate the entire Customer Service team. Every Day is Training Day, and as the team's leader, you'll actively engage in training and provide continuous feedback to members on your team. In all aspects of your work, and especially in training, you're clear, kind and don't cut corners. You won't mind repeating yourself to make sure that everyone receives consistent feedback, and can adapt your communication style to help everyone learn and grow. You're cool and calm under pressure, and ask for help when you need it. Your team will respect and seek out your feedback to continuously improve, and you'll need to be patient and supportive. You're supportive, a great problem-solver, and look forward to training and re-training team members as necessary.
(additional company information below)
Farmgirl Maker (San Francisco, CA)
Non-Exempt, Full Time
Compensation: $16/hr + full medical benefits and 401K after 1 year
Reports to: Department Manager
Schedule: M-F 6a-2:30p, 7a-3:30p, 8a-4:30p
About the role: Farmgirl Flowers is looking for an energetic, hard working and positive Farmgirl Maker to join our rapidly growing company.
Farmgirl Flowers is an extremely fast paced and dynamic work environment and we're looking for team members who are excited to work hard and fast (with accuracy and efficiency!) to meet our goals. We have built our reputation on providing products that exceed the highest quality of industry standards and delivering a best-in-class customer experience; you will do your part to ensure that these core values continuously improve as we grow. The Farmgirl team is positive, high energy, supportive, and above all – hard working problem solvers. You'll need to roll up your sleeves (and be on your feet) to do this job!
Our Farmgirl Makers work with every part of the bouquet making and packing process from receiving flowers, to designing, to packaging and boxing. There is a ton of variety in this role and will require you to be comfortable with change and excited to learn new things. A positive attitude is a must in this ever changing environment!
As a Farmgirl Maker, you'll be excited to:
You'll meticulously follow a flower recipe communicated by our Design Manager, carrying out the integrity of the Farmgirl aesthetic into each and every bouquet, with ambitious daily quotas that require speed and a strong sense of personal initiative. A keen design eye and great attention to detail are a must.
You'll be responsible for receiving products, including flowers, foliage and hard goods from our vendors and unloading trucks at our loading docks, as well as, comparing packing lists to company purchase orders and ensuring that the products in each delivery match the packing list. Team members are responsible for maintaining the quality of our products and reporting any damaged goods to the Receiving Supervisor. It's a great workout!
The fulfillment operation is responsible for packaging, boxing and shipping out our daily orders, including our signature burlap wrapped bouquets. Each team member is responsible for ensuring high quality standards are met each and every time. Additionally, you'll assist in inventory and other areas of daily production as needed. A strong attention to detail is a must as you will be the last person to confirm that we are sending out something truly special, with no detail left undone.
We're a bootstrapped startup that runs extremely lean – so we're all on the floor hustling, and working hard to do whatever is necessary to get the job done. If you're looking for a desk job, this will not be a great fit for you, as you'll be getting your hands dirty (literally!) every single day. Don't worry, we've got great soap!
(additional company information below)
Receiving Team Supervisor
Non-Exempt, Full Time
Compensation: $20/ hour + full medical benefits and 401K after 1 year
Reports to: Design Manager
Schedule / Time Commitment: Monday - Friday 5am - 1:30pm
About the role: We’re lookin’ for a superstar Receiving Team Supervisor who loves to work hard and fast and can manage our growing flower inventory. You’ll need to be a strong leader, and able to manage several different tasks at once, as you’ll be wearing many different hats on a daily basis. The Receiving Team Supervisor plans, organizes and monitors the receiving, storage and distribution of all flowers and foliage received from growers and vendors. Receiving Team Members work fast, efficiently, and work well in fast-paced environment. You’ll be responsible for supervising the Receiving Team Members, intake of flowers and other products. You’ll be the first contact between Farmgirl and our flowers meaning you’ll be responsible for documenting what arrives and reporting this to the Design Manager. You’ll also be responsible for maintaining flower quality and damage control.
As a Receiving Team Supervisor you’ll be excited to:
You’ll be responsible for daily supervision of the team to ensure operations are running smoothly and efficiently. You’ll assist in training and other human resources tasks and documentation associated with team supervision. You’ll also communicate company policies, growth, and any relevant information clearly with team members. We have a unique culture at Farmgirl that’s positive, scrappy, and collaborative, and want to ensure we keep what we’ve worked so hard to build.
As the first hands and eyes on the flowers as they arrive at Farmgirl, you’ll ensure that all flowers are properly received and stored as they make their way to the design floor. Each flower and foliage requires different care and storage, and you’ll implement new tools and procedures as needed to set your team up for success and onboard and onramp new team members. In addition to ensuring the success of your team, you’ll jump in and hustle when needed.
As a rapidly growing company, space is at an all-time premium in our warehouse. You’ll be responsible for making sure that we maintain flower quality while keeping our cooler organized. You’ll collaborate with the design team and events team to make sure that everyone has the space they need to keep the flower quality to Farmgirl standards, and can find what they’re looking for. You’ll also ensure receiving facility efficiency, cleanliness, and security, including safety training and safety enforcement with receiving staff.
Did only half an expected shipment arrive? Are the winter berries filled with baby spiders? (#spiderberries2018) You’ll be the point person for quantity and quality checking all flower and foliage deliveries. If anything isn’t quite right, you’ll collaborate with the Design Manager to apply for credits and problem-solve on the fly. An eye for the small details like the first signs of mold on a tulip, and fast-thinking on your feet is a must in this role.
We are a pretty young, and did we mention, bootstrapped company, so anything else that’s needed in order to keep things moving at our faster-than-a-speeding-bullet pace! You’ll need to be able to jump in and hustle with any department as needed when in a pinch and during peak times.
(additional company information below)
For all of our positions at Farmgirl Flowers, Farmgirl is excited about you because...
You'll love working at Farmgirl because...
Our goal is to be a company that we would want to buy from, sell to, and work for. For us, this means doing the right thing even when it is the difficult thing. We live these ideals by providing jobs that pay above the minimum wage with good benefits and 401Ks. We also do this by occasionally taking a stand on what some may consider controversial issues that we feel are important to us both as a business and as people. When we take these stands, we do so under the Farmgirl Flowers brand. As an employee, we understand these views may be associated with you simply by your employment with us. Please understand that when we make public any beliefs we do not expect nor mandate our employees (or potential employees) to ascribe to these beliefs as well. For the sake of transparency, we believe it is important you understand what Farmgirl Flowers stands for as you consider joining our team.
Physical Demands and Warehouse Environment
Described here are duties and environmental scenarios representative of those to be met by an employee to successfully perform some of the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Farmgirl Flowers is located in a big, drafty warehouse in Potrero Hill. We function similarly to a manufacturing facility. The warehouse is raw, open space that can be cold and dirty (especially on busy days). Our workspace is pretty much the opposite of most SF startup environments you might be accustomed to. If a posh work space is a priority this might not be ideal for you. Appropriate attire will be expected for this environment.
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