Want to join Team Farmgirl?

We're looking for people with positive attitudes, an eagerness to learn, and the ability to hustle in a fast-paced work environment!

We love what we do and we're looking for people who are as excited about our mission as we are. Prior floral experience isn't required. What we DO require is a strong work ethic, positive attitude, and the ability to hustle. Not to scare you, but we want to be completely transparent with our expectations – most jobs at Farmgirl are not strictly desk jobs. We all hustle hard – often on our feet – for a significant portion of each day. And we have a lot of fun while we do it. We all help out in other areas as needed, so the ability to flex is extremely important. But, did I mention that we have fun too? Because we do!

* Unlike many companies, advanced education is not a requirement at Farmgirl. We believe that the best individuals come with varied backgrounds and experiences, and value work ethic, problem-solving skills, intellectual curiosity, and a positive attitude more than a specific degree. 


 

Current Open Positions:

  • Customer Service Representative
  • Customer Experience Supervisor
  • Receiving Team Supervisor
  • Flower Delivery Drivers
  • Farmgirl Makers 

 


 

Customer Service Representative (San Francisco)

Non-Exempt, Full Time 

Compensation: $17/hr + full medical benefits and 401K after 1 year

Reports to: Department Manager

Schedule: Monday through Friday 7a-3p, 8a-4p, or 9a-5p 

About the role: Come work on our stellar customer service team at our super fast-paced, high-growth flower company! Customer service is one of the most important facets of our operation as we strive to exceed our customer’s expectations each and every time. This position will be integral in ensuring we do just that. You’ll be the face and voice of Farmgirl Flowers, so you will need to embody our values and persona with every interaction. Whether you are processing orders on the phone, in person, or online, you will work diligently to meet and exceed our customer's needs and ensure the highest customer satisfaction. You’ll need to be extremely positive, and a true "customer first" person who is ready to do what is needed to make and keep our customers happy!

As a Customer Service Rep, you’ll be excited to:

  • Assist our customers! You’ll need to be comfortable talking to our customers via telephone, chat, email, or in person. You’ll need to be comfortable talking to customers about our products, taking their orders manually, making changes to orders, resolve billing, delivery, product and any other issues as they arise, and basically just take very good care of our customers. They’re the reason we’re here, and we want to treat them that way - each and every time.

  • Follow Through - You’ll need to be great at follow through and be the type of person who does what they say for this to be a good fit.

  • Communicate - You’ll need to communicate effectively both internally with the team and externally with customers. The ideal tone we’re going for is warm, positive, and professional.

  • Resolve and De-Escalate - Sometimes customers are really upset. Think about the last time you called Comcast, and that’s sometimes the tone and level of frustration that you’ll need to be able to handle. You’ll need to keep your cool and resolve the situation with professionalism and grace.

  • Talk! You must enjoy talking on the phone as we will expect you to pick up every call with the eagerness to take on and solve any problem that will occur on the other end. We know, everyone wants to text only now. Unfortunately that won’t fly for this role. You need to channel your twelve year old self when you used to live for your late night talk sessions with your bestie because you will need to be talking on the phone just as much each and every day.

  • Problem Solve - You will work closely with our delivery partner to ensure that customer's orders arrive on time and when they are delayed, you will work hard to get them delivered as soon as possible. This will also pertain to local deliveries, as you aid our courier department in getting orders out to our customers in a timely manner. We treat our delivery partners as an extension of our team and we support them in every way we can, all with a positive attitude.

  • Roll and Go - At Farmgirl, we all pitch in in other departments as needed, especially around peak flower holidays. So you’ll need to be okay (and hopefully excited to) pitch in wherever is needed in other departments. Sometimes that means wrapping and boxing bouquets, sometimes helping to unload a late truck -- really wherever the operation needs help, you’ll hopefully be excited for the change of pace.

    (Please see below more company specific attributes)

 


 

Customer Experience Supervisor (San Francisco)

Non-Exempt, Full Time

Compensation: $20/hour + full medical benefits and 401K after 1 year

Reports to: Customer Service Manager

About the role: Come help us deliver love all across San Francisco! Our order fulfillment department is growing like gangbusters and we’re looking for hyper-organized, detail oriented individuals to join our growing team. This role will be responsible for local delivery dispatch and will work within our fulfillment team to ensure local deliveries are executed accurately and efficiently while exceeding customer service standards. Excellent problem solving skills and the ability to think on your feet is a must!

You’ll be responsible for managing a team of seasoned couriers and drivers and ensuring our product and service standards stay up to par. You’ll need to work hard, fast, and smart, and do it all with a positive attitude. You’ll be running all local delivery under the oversight of our Customer Service Manager, so strong leadership and organizational skills are a must. You’ll need excellent problem solving and people skills, and the ability to execute accordingly. You’ll need to be self-motivated and able to adapt and pivot quickly. Hopefully the thought of creating new, and better, ways of doing things and helping to lead and build the best team possible gets you super excited! We’re a bootstrapped startup that runs extremely lean – so we all are on the floor hustling, so please do not apply if you’re looking for a delegation job. We’re scrappy, and like it that way, so the ability to roll up your sleeves and jump in is crucial. And, most importantly, you have to be able to get things done!

As the Local Delivery Supervisor you’ll be excited to:

Manage All Aspects of Local Delivery:  Dispatch, run designation, staff schedules, field correspondence as well as customer service issues that arise as it pertains to delivery within San Francisco.

Slay Microsoft Office:  Microsoft Office and Google Sheet capabilities are a must as well as the ability to adapt to new technologies as we implement these with our intended growth.

Supervise a Team:  You’ll be responsible for daily supervision of the team to ensure operations are running smoothly and efficiently. Assisting in hiring, training and other human resources tasks and documentation associated with team management.  You’ll also communicate company policies, growth, and any relevant information clearly with team members. We have a unique culture at Farmgirl that’s positive, scrappy, and collaborative, and want to ensure we keep what we’ve worked so hard to build.

Create a Flawless Customer Experience: You’ll be responsible for our local customer experience for all delivered orders. This includes assessing and improving procedures, customer communication, proactive problem solving, and dispute resolution. You’ll use Zendesk to answer tickets and return voicemails for any local delivery related customer issues and ensure highest level of customer experience standards are met, and hopefully exceeded. Customer service is extremely important to us, as we strive to be the “Zappos of flowers” so working to ensure we meet this goal is extremely important to us!

Manage the Local Delivery Facility: Ensure delivery facility efficiency, cleanliness, and security, including safety training and safety enforcement with delivery staff. We’re a bootstrapped, growing company, and it is increasingly important to make sure we’re using every square foot at the highest efficiency with flexibility and creativity.

Collaborate & Communicate: You’ll need to work well with others, as we are a highly collaborative company. All departments work very closely to make sure we deliver the highest quality product possible to our customer.

Liaise with FedEx: You’ll be working with our customer service team and fulfillment department to identify, process and ensure we receive refunds on any FedEx delays entitled to us.

Jump In Where Needed: We are a pretty young, and did we mention, bootstrapped company, so anything else that’s needed in order to keep things moving at our faster-than-a-speeding-bullet pace!  You’ll need to be able to jump in to any department as needed when in a pinch and during peak times.

(Please see below more company specific attributes)

 


 

 

Receiving Team Supervisor (San Francisco)

Non-Exempt, Full Time

Compensation: $20/ hour + full medical benefits and 401K after 1 year

Reports to: Design Manager

Schedule: Monday - Friday 5am - 1:30pm

About the role: We’re lookin’ for a superstar Receiving Team Supervisor who loves to work hard and fast and can manage our growing flower inventory. You’ll need to be a strong leader, and able to manage several different tasks at once, as you’ll be wearing many different hats on a daily basis. The Receiving Team Supervisor plans, organizes and monitors the receiving, storage and distribution of all flowers and foliage received from growers and vendors. Receiving Team Members work fast, efficiently, and work well in fast-paced environment.  You’ll be responsible for supervising the Receiving Team Members, intake of flowers and other products. You’ll be the first contact between Farmgirl and our flowers meaning you’ll be responsible for documenting what arrives and reporting this to the Design Manager. You’ll also be responsible for maintaining flower quality and damage control.

As a Receiving Team Supervisor you’ll be excited to:

Supervise the Receiving Team -  You’ll be responsible for daily supervision of the team to ensure operations are running smoothly and efficiently. You’ll assist in training and other human resources tasks and documentation associated with team supervision.  You’ll also communicate company policies, growth, and any relevant information clearly with team members. We have a unique culture at Farmgirl that’s positive, scrappy, and collaborative, and want to ensure we keep what we’ve worked so hard to build.

Monitor and Maintain Flower Quality - As the first hands and eyes on the flowers as they arrive at Farmgirl, you’ll ensure that all flowers are properly received and stored as they make their way to the design floor. Each flower and foliage requires different care and storage, and you’ll implement new tools and procedures as needed to set your team up for success and onboard and onramp new team members. In addition to ensuring the success of your team, you’ll jump in and hustle when needed.

Master Flower Cooler Tetris - As a rapidly growing company, space is at an all-time premium in our warehouse. You’ll be responsible for making sure that we maintain flower quality while keeping our cooler organized. You’ll collaborate with the design team and events team to make sure that everyone has the space they need to keep the flower quality to Farmgirl standards, and can find what they’re looking for. You’ll also ensure receiving facility efficiency, cleanliness, and security, including safety training and safety enforcement with receiving staff.

Get Farmgirl That Money - Did only half an expected shipment arrive? Are the winter berries filled with baby spiders? (#spiderberries2018) You’ll be the point person for quantity and quality checking all flower and foliage deliveries. If anything isn’t quite right, you’ll collaborate with the Design Manager to apply for credits and problem-solve on the fly. An eye for the small details like the first signs of mold on a tulip, and fast-thinking on your feet is a must in this role.

Jump in Where Needed - We are a pretty young, and did we mention, bootstrapped company, so anything else that’s needed in order to keep things moving at our faster-than-a-speeding-bullet pace!  You’ll need to be able to jump in and hustle with any department as needed when in a pinch and during peak times.

 

(Please see below more company specific attributes)

 


 

Flower Delivery Driver (San Francisco)

Non-Exempt, Full Time

Compensation: $16/hour + full medical benefits and 401K after 1 year

Reports to: Customer Service Manager

About the role: Come help us deliver love all around the continental US! We're in search of a responsible and energetic car courier to join the team helping to deliver beautiful bouquets around the San Francisco Bay Area, as well as help out in the warehouse prepping supplies, wrapping our signature burlap wrapped bouquets, and boxing bouquets for shipping around the country. If you're a hustler and the "get it done" type interested in helping spread some joy around SF and beyond, this just might be the role for you!

We are looking for someone to work 4-5 days a week. Monday-Friday shifts are 8:00AM-4:30PM.

Requirements:

  • A clean and functioning car or truck
  • A clean driving record
  • Appropriate Insurance Coverage
  • An understanding of the city and how to efficiently navigate
  • Willingness to use technology to improve efficiency
  • Strong attention to detail
  • A warm and positive attitude when dealing with customers
  • Willingness to do shop tasks that may be outside of this description, including:
  • Wrapping our signature burlap wrapped bouquets
  • Packing bouquets and gift items for shipping
  • Prepping wrapping and shipping supplies
  • Keeping the workspace clean
  • Assisting floral designers as needed
  • Carrying heavy boxes (~30lbs)
  • A super can-do attitude!

Some previous experience as a courier is a plus.

Attire can be casual but must be appropriate for customer interaction, clean and in good repair. Closed toe shoes are required.

  


 

Farmgirl Maker (San Francisco)

Non-Exempt, Full Time 

Compensation: $16/hr + full medical benefits and 401K after 1 year

Reports to: Department Manager

Schedule: Monday through Friday / 5a-1:30p or 8 - 4:40p (Please do not apply if these times do not work, unfortuantely we cannot accommodate later schedules)

About the role

Farmgirl Flowers is an extremely fast-paced and dynamic work environment and we’re looking for team members who are excited to work hard and fast (with accuracy and efficiency!) to meet our goals. We have built our reputation on providing products that exceed the highest quality of industry standards and delivering a best-in-class customer experience; you will do your part to ensure that these core values continuously improve as we grow. The Farmgirl team is positive, high energy, supportive, and above all – hard working problem solvers. You’ll need to roll up your sleeves (and be on your feet) to do this job!

Our Farmgirl Makers work with every part of the bouquet making and packing process from receiving flowers, to designing, to packaging and boxing. There is a ton of variety in this role and will require you to be comfortable with change and excited to constantly learn new things. A positive attitude is a must in this ever-changing environment! 

As a Farmgirl Maker, you’ll be excited to:

  • Be a superstar bouquet maker!

You’ll meticulously follow a flower and design recipe communicated by our Design Manager, carrying out the integrity of the Farmgirl aesthetic into each and every bouquet, with ambitious daily quotas that require speed and a strong sense of personal initiative. A keen design eye and great attention to detail are a must.

  • Receive Flower Products (aka: your new leg day!)

You’ll be responsible for receiving products, including flowers, foliage and hard goods from our vendors and unloading trucks at our loading docks, as well as ensure order accuracy and quality standards are met. While this part of the business is challenging physically, it’s a great workout!

  • Package and Box products with the utmost care and a great attention to detail!

The fulfillment operation is responsible for packaging, boxing and shipping out our daily orders. Each team member is responsible for ensuring high quality standards are met each and every time. Additionally, you’ll assist in inventory and other areas of daily production as needed. A strong attention to detail is a must as you will be the last person to confirm that we are sending out something truly special, with no detail left undone.

  • Every day you’re hustlin’!

We’re a bootstrapped startup that runs extremely lean – so we’re all on the floor hustling, and working hard to do whatever is necessary to get the job done. If you’re looking for a desk job, this will not be a great fit for you, as you’ll be getting your hands dirty (literally!) every single day. Don’t worry, we’ve got great soap! 

(See below for more general company info!)

 


 

For all roles at Farmgirl, this is what we're looking for: 

You’ll be a great addition to the Farmgirl team if…

  • You’re highly self-motivated and work hard – You identify tasks and you do them! You don’t need someone telling you what to do. You identify what needs to be done and then just do it!
  • You’re a “we” person – You’re a team player who knows that great teamwork is really what gets results and that we all accomplish so much more as a team than a solo contributor.
  • You’re cool under pressure – You can handle high-pressure moments with composure, excellent problem solving and can keep your team motivated and positive when the pressure is on.
  • You’re an excellent problem solver – You actively think about any problem you encountered at work, and try to come up with a solution. You don’t complain about a problem – you figure out a solution.
  • You have a positive can-do attitude – You’ll need to be motivated, and motivate those around you to be high performers, with a positive attitude. We believe negativity kills teamwork and it just doesn’t fly here.
  • You’ll work to get the job done and not be “above” any job – Long hours are required during peak flower holidays, and will require a lot of overtime, and less than ideal shifts that are often overnight. If you’re looking for a straight 9-5, this probably won’t be the right fit for you. Around Valentine’s Day, Administrative Professionals Day, Mother’s Day, Thanksgiving and Christmas all team members (all the way up to the CEO) is expected to be on the floor doing whatever’s needed to get the job done – which might mean designing bouquets, unloading trucks, or sweeping the floor. We all hustle hard to get all the job done and then we’ll all celebrate our hard work together!

 

You’ll love working at Farmgirl because…

  • We are a successful, profitable, fast-growing company that actually cares
  • We create products that bring joy to thousands of people’s lives each day
  • We lead the industry for product quality and customer service
  • We get to build an amazing company and team built on respect and empowering and supporting one another
  • We’re scrappy and get to see the fruits of our labor in real time each and every day
  • We believe in autonomy and reward taking initiative
  • As a 100% e-commerce business, we are technologically focused and data-driven
  • We get to be creative every day and build a great company, without red tape or bureaucracy
  • We have an amazing team and company culture that you’ll love being a part of
  • We have an impressively smart and dedicated CEO and management team who are focused on developing all team members in the organization
  • Competitive salaries, equity and comprehensive health benefits

 

Physical Demands and Warehouse Environment:

Physical Demands – Described here are duties and environmental scenarios representative of those to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position frequently works inside a cooler with temperatures ranging between 32 and 45 degrees
  • This role routinely uses warehouse equipment such as pallet jacks and heavy equipment
  • This position requires the use of sharp tools such as knives and cutters
  • This job includes frequently lifting buckets and boxes that weigh up to 50 lbs.

 

Warehouse Environment – We’re located in a big, drafty warehouse, and we function similarly to a manufacturing facility, so please expect a raw, open space that can be dirty and cold. Appropriate attire will be expected for this environment. Our workspace is pretty much the opposite of most SF start-up environments you might be accustom to, so if a posh work space is important to you, this might not be ideal for you. Appropriate attire will be expected for this environment.

   


 

 If we sound like a good fit for you, please send us a note and your resume to jointheteam@farmgirlflowers.com with the title of the job you’re interested in the subject line of the email. We can't wait to meet you!

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