Want to join Team Farmgirl?

We're looking for people with positive attitudes, an eagerness to learn, and the ability to hustle in a fast-paced work environment!

We love what we do and we're looking for people who are as excited about our mission as we are. Prior floral experience isn't required. What we DO require is a strong work ethic, positive attitude, and the ability to hustle. Not to scare you, but we want to be completely transparent with our expectations – most jobs at Farmgirl are not strictly desk jobs. We all hustle hard – often on our feet – for a significant portion of each each day. And we have a lot of fun while we do it. We all help out in other areas as needed, so the ability to flex is extremely important. But, did I mention that we have fun too? Because we do!

* Unlike many companies, advanced education is not a requirement at Farmgirl. We believe that the best individuals come with varied backgrounds and experiences, and value work ethic, problem solving skills, intellectual curiosity, and a positive attitude more than a specific degree. For these management positions, and every position at Farmgirl, we’re just looking for the right people who will fit our culture, want to grow, and have great work ethics and attitudes.  

 


 

Current Open Positions:

  • Customer Service Manager
  • Farmgirl Makers - Full Time, Monday-Friday or Part Time, Mondays and Thursdays

  


 

Customer Service Manager (San Francisco, CA)

Exempt, Full Time

Reports to: General Manager

Compensation: $65K + Benefits, 401k after 1 year, and 2 weeks paid vacation and 9 paid holidays

 If we sound like a good fit for you, please send us a note and your resume to jointheteam@farmgirlflowers.com with “I’m your Customer Service Manager!” in the subject line of the email. We can't wait to meet you!

 

Position Synopsis:

Come lead a stellar customer service team at our super fast paced, high growth flower company! You’ll be responsible for leading a team of 5, ensuring they are best in class and always going above and beyond to meet customer’s needs. Customer service is one of the most important facets of our operation as we strive to be the “Zappos of Flowers”, always working to exceed customer’s expectations each and every time. This position will be integral in ensuring we do just that. You’ll need to be an excellent people manager, extremely organized, level headed, positive, and be able to create and implement new policies and procedures for the department as it continues to grow. The ability to successfully lead a high performing team, the use of critical thinking skills, and a genuine desire to meet and exceed customer’s needs are the most important skills we’re looking for. We’re a bootstrapped startup that runs extremely lean. We’re scrappy, and like it that way, so the ability to roll up your sleeves and jump in wherever needed is crucial.

Functions and Responsibilities

       Operations:

  • Develop and implement operational efficiencies and organizational strategies for the customer service team.

  • Maintain and improve upon current SLA’s ensuring they fall in line with our values.

  • Team Management – Daily management of team (of 5 currently) to ensure operations are running smoothly and efficiently.

  • Team Communication - Communicate company policies, growth, and any relevant information clearly with team members. Lead weekly meetings as deemed appropriate.

  • Ensure highest level of customer experience standards are met, and hopefully exceeded for each and every customer.

  • Analysis of customer complaints and communication with appropriate departments to correct issues in a timely manner.

  • Work with other team managers on cross departmental operations and strategies to solve problems as they arise.

       HR/Team Management:

  • Team Management - Directly manage customer service department. Resolve team issues as they arise, and lead team with positive, can-do attitude. Communicate effectively with team. Be supportive, solve problems, train and re-train team members as necessary.

  • Hiring, training, reviews, dispute resolution and disciplinary action, and other human resources tasks and documentation associated with team management. Onboarding of new team members and exit interviews for departing team members.     

      Growth + Misc.:

  • Create and revise organization structures for departments as we continue to grow. You’ll need to be forward thinking and able to constantly revise and improve systems and operational protocols to ensure we can continue to meet growth demands. You’ll also need to be scrappy and be able to work with shoestring budgets.

  • We’re a young, bootstrapped company, so anything else that’s needed in order to keep things moving at our faster-than-a-speeding-bullet pace. You’ll need to be able to jump in to any department as needed when in a pinch. For instance: you may need to flex to any other department as needed during peak days. Our culture is truly “all hands on deck” and we all help wherever and whenever it’s needed.

 

What we’re looking for:

Unlike many companies, advanced education is not a requirement at Farmgirl. We believe that the best individuals come with varied backgrounds and experiences, and value work ethic, critical thinking skills, and a positive attitude more than a specific degree, or degree at all. For this position, we’re looking for the following:  

  • Amazing people manager with 5+ years experience who can be firm yet inclusive. You must be able to set boundaries with your team members.

  • Excellent written and verbal communication skills

  • Exceptional attention to detail and trouble-shooting skills

  • Ability to self prioritize, work autonomously, and have great time management skills

  • Ability to remain calm under pressure, and ask for help when needed

  • Openness to learning new skills and disciplines

  • Positive and collaborative team player and also comfortable working independently

  • Enjoy talking to, and working with people! This job, after all, is the only interaction many people have with our company, so we need you to be the face/voice of Farmgirl!

  • Positive can-do attitude – no negative nellies please!

  • A “do-er” not someone who wants to simply strategize and delegate, but someone who believes execution is the fun part

  • Ability to adapt quickly and work under high pressure

  • Organized, self motivated, and ability to work autonomously with great follow through. We don’t want to have a culture of micromanagement, so you must be able to get things done in a timely manner without someone hounding you.

  • Work hard/Play hard mentality. This is not a “punch the clock” position. You must be able to work hard and long. If you’re looking for a 40 hour/week punch the clock job, this isn’t the job for you. It’s a high-growth business where things move incredibly fast.

  • Unlike many Bay Area startups, we are completely bootstrapped. We don’t have free lunch or fancy perks. Our goal is to build a great company for the long haul – and to create a company that we’d want to buy from, sell to, and work for. If that gets you excited as much as it does us, this could be the right fit for you!

 


  

Farmgirl Maker (San Francisco)

Non-Exempt, Full Time or Part Time (Monday and Thursdays)

Compensation: $16+/hr + full medical benefits and 401K after 1 year

Reports to: Department Manager

Schedule: 5a-1:30p or 6a-2:30p

If we sound like a good fit for you, please send us a note and your resume to jointheteam@farmgirlflowers.com with “I’m your Farmgirl Maker!” in the subject line of the email. We can't wait to meet you!

 

About the role: Farmgirl Flowers is looking for an energetic, hard working and positive Farmgirl Maker to join our rapidly growing company.

Farmgirl Flowers is an extremely fast paced and dynamic work environment and we’re looking for team members who are excited to work hard and fast (with accuracy and efficiency!) to meet our goals. We have built our reputation on providing products that exceed the highest quality of industry standards and delivering a best-in-class customer experience; you will do your part to ensure that these core values continuously improve as we grow. The Farmgirl team is positive, high energy, supportive, and above all – hard working problem solvers. You’ll need to roll up your sleeves (and be on your feet) to do this job!

Our Farmgirl Makers work with every part of the bouquet making and packing process from receiving flowers, to designing, to packaging and boxing. There is a ton of variety in this role and will require you to be comfortable with change and excited to learn new things. A positive attitude is a must in this ever changing environment!

 

As a Farmgirl Maker, you’ll be excited to:

  • Be a superstar bouquet maker!

You’ll meticulously follow a flower and design recipe communicated by our Design Manager, carrying out the integrity of the Farmgirl aesthetic into each and every bouquet, with ambitious daily quotas that require speed and a strong sense of personal initiative. A keen design eye and great attention to detail are a must.

  • Receive Flower Products (aka: your new leg day!)

You’ll be responsible for receiving products, including flowers, foliage and hard goods from our vendors and unloading trucks at our loading docks, as well as ensure order accuracy and quality standards are met. While challenging, this part of the business is challenging physically, it’s a great workout!

  • Package and Box products with the utmost care and a great attention to detail!

The fulfillment operation is responsible for packaging, boxing and shipping out our daily orders. Each team member is responsible for ensuring high quality standards are met each and every time. Additionally, you’ll assist in inventory and other areas of daily production as needed. A strong attention to detail is a must as you will be the last person to confirm that we are sending out something truly special, with no detail left undone.

  • Every day you’re hustlin’!

We’re a bootstrapped startup that runs extremely lean – so we’re all on the floor hustling, and working hard to do whatever is necessary to get the job done. If you’re looking for a desk job, this will not be a great fit for you, as you’ll be getting your hands dirty (literally!) every single day. Don’t worry, we’ve got great soap!

 

Farmgirl is excited about you because…

  • You’re an early riser – Shifts for this position start at 5am or 6am, so early risers are a must! Punctuality is a policy that is heavily enforced, so please be sure you can commit to the early call time, and be on time.
  • You’re highly self-motivated – You identify tasks and you do them! You don’t need micromanagement to get the job done.
  • You’re a “we” person – You’re a team player who knows that great teamwork is really what gets results.
  • You’re cool under pressure – You can handle high-pressure moments with composure, excellent problem solving and can keep your team motivated and positive when the pressure is on.
  • You’re an excellent problem solver – You actively think about any problem you encountered at work, and try to come up with a solution. You always have three ways to fix something and you can’t rest until you find a solution.
  • You have a positive can-do attitude – You’ll need to be motivated, and motivate those around you, with a positive attitude. We believe negativity kills teamwork and it doesn’t fly at Farmgirl.
  • You’ll work to get the job done – Long hours are required during peak flower holidays, and will require overtime. Valentine’s Day, Administrative Professionals Day, Mother’s Day, Thanksgiving and Christmas are all peak times for us. We’ll hustle hard to get all the orders out and then we’ll all celebrate our hard work when it’s done 

 

You’ll love working at Farmgirl because…

  • We are a successful, profitable, fast-growing company that truly believes our team is our secret sauce
  • We create products that bring joy to many people’s lives each day – and shows them in a tangible way that they are loved. It just doesn’t get any better than that!
  • We lead the industry for product quality and customer service
  • We get to build an amazing company and team built on respect, empowerment, and supporting one another
  • We’re scrappy and get to see the fruits of our labor in real time each and every day
  • We believe in autonomy and reward taking initiative
  • As a 100% e-commerce business, we are technologically focused and data-driven
  • We get to be creative every day and build a great company, without red tape or bureaucracy
  • We have an amazing team and company culture that we hope you’ll love being a part of
  • We have an smart, humble, and dedicated CEO and management team who are focused on developing all team members in the organization. We promote often from within so if you’re looking for a career with upward mobility potential – this could be a great fit
  • We offer competitive salaries and comprehensive health benefits

 

Physical Demands and Warehouse Environment:

Described here are duties and environmental scenarios representative of those to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position frequently works inside a cooler with temperatures ranging between 32 and 45 degrees
  • This role routinely uses warehouse equipment such as pallet jacks and heavy equipment
  • This position requires the use of sharp tools such as knives and cutters
  • This job includes frequently lifting buckets and boxes that weigh up to 50 lbs.
  • We’re located in a big, drafty warehouse, and we function similarly to a manufacturing facility, so please expect a raw, open space that can be cold and less than pristine. Appropriate attire will be expected for this environment.

  


 

 If we sound like a good fit for you, please send us a note and your resume to jointheteam@farmgirlflowers.com with the title of the job you’re interested in the subject line of the email. We can't wait to meet you!

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