Want to join Team Farmgirl?

We're looking for people with positive attitudes, an eagerness to learn, and the ability to hustle in a fast-paced work environment!

We love what we do and we're looking for people who are as excited about our mission as we are. Prior floral experience isn't required. What we DO require is a strong work ethic, positive attitude, and the ability to hustle. Not to scare you, but we want to be completely transparent with our expectations – most jobs at Farmgirl are not strictly desk jobs. We all hustle hard – often on our feet – for a significant portion of each day. And we have a lot of fun while we do it. We all help out in other areas as needed, so the ability to flex is extremely important. But, did I mention that we have fun too? Because we do!

* Unlike many companies, advanced education is not a requirement at Farmgirl. We believe that the best individuals come with varied backgrounds and experiences, and value work ethic, problem-solving skills, intellectual curiosity, and a positive attitude more than a specific degree. 


 

Current Open Positions:

  • Customer Service Representative
  • QA & Training Assistant Manager
  • Design Floor Opening Supervisor
  • Design Floor Closing Supervisor
  • Flower Delivery Drivers
  • Farmgirl Makers 

 


 

Customer Service Representative (San Francisco)

Non-Exempt, Full Time 

Compensation: $17/hr + full medical benefits and 401K after 1 year

Reports to: Department Manager

Schedule: Monday through Friday 7a-3p, 8a-4p, or 9a-5p 

About the role: Come work on our stellar customer service team at our super fast-paced, high-growth flower company! Customer service is one of the most important facets of our operation as we strive to exceed our customer’s expectations each and every time. This position will be integral in ensuring we do just that. You’ll be the face and voice of Farmgirl Flowers, so you will need to embody our values and persona with every interaction. Whether you are processing orders on the phone, in person, or online, you will work diligently to meet and exceed our customer's needs and ensure the highest customer satisfaction. You’ll need to be extremely positive, and a true "customer first" person who is ready to do what is needed to make and keep our customers happy!

As a Customer Service Rep, you’ll be excited to:

  • Assist our customers! - You’ll need to be comfortable talking to our customers via telephone, chat, email, or in person. You’ll need to be comfortable talking to customers about our products, taking their orders manually, making changes to orders, resolve billing, delivery, product and any other issues as they arise, and basically just take very good care of our customers. They’re the reason we’re here, and we want to treat them that way - each and every time.

  • Follow Through - You’ll need to be great at follow through and be the type of person who does what they say for this to be a good fit.

  • Communicate - You’ll need to communicate effectively both internally with the team and externally with customers. The ideal tone we’re going for is warm, positive, and professional.

  • Resolve and De-Escalate - Sometimes customers are really upset. Think about the last time you called Comcast, and that’s sometimes the tone and level of frustration that you’ll need to be able to handle. You’ll need to keep your cool and resolve the situation with professionalism and grace.

  • Talk! - You must enjoy talking on the phone as we will expect you to pick up every call with the eagerness to take on and solve any problem that will occur on the other end. We know, everyone wants to text only now. Unfortunately that won’t fly for this role. You need to channel your twelve year old self when you used to live for your late night talk sessions with your bestie because you will need to be talking on the phone just as much each and every day.

  • Problem Solve - You will work closely with our delivery partner to ensure that customer's orders arrive on time and when they are delayed, you will work hard to get them delivered as soon as possible. This will also pertain to local deliveries, as you aid our courier department in getting orders out to our customers in a timely manner. We treat our delivery partners as an extension of our team and we support them in every way we can, all with a positive attitude.

  • Roll and Go - At Farmgirl, we all pitch in in other departments as needed, especially around peak flower holidays. So you’ll need to be okay (and hopefully excited to) pitch in wherever is needed in other departments. Sometimes that means wrapping and boxing bouquets, sometimes helping to unload a late truck -- really wherever the operation needs help, you’ll hopefully be excited for the change of pace.

    (Please see below more company specific attributes)

  


 

QA & Training Assistant Manager (San Francsico)

Exempt, Full Time

Compensation: 55,000/year + full medical benefits and 401K after 1 year

Reports to: Operations Manager

About the role: Come work on our stellar Operations team at our super fast-paced, high-growth flower company! We’re lookin’ for a superstar QA & Training Manager who will build, scale and lead the Farmgirl Flowers training and quality programs. You will play a crucial role in creating and driving our people development initiatives to support our evolving business needs. You’ll develop talent at multiple levels of the organization and inspire leaders to help their teams meet/exceed productivity and quality standards. Additionally, you’ll capture, analyze, prioritize and trailblaze process improvement opportunities to help us be our very best. Most of all, you’ll foster a culture of best practices sharing and role model Farmgirl Flowers’ mission and values.

As the QA & Training Manager you’ll be excited to:

Strive to Be Better -  At Farmgirl Flowers we know that the learning never stops, and we’re constantly working to improve and be better, faster, stronger. At the core of the QA & Training Manager role is driving and advising on the creation, execution, and continuous enhancements of quality and training programs. To achieve this goal you’ll work independently and serve as a truly collaborative partner across the Operations department to solve business challenges daily.

Hold to our High Standards - We have built our reputation on providing products that exceed the highest quality of industry standards, and delivering a best-in-class customer experience. Your main objective for this role will be to ensure that every single customer’s expectations are met, and hopefully exceeded. You will do your part to ensure that we hold our core values dear as we continuously improve and grow. The programs you build will help to ensure that we deliver outstanding quality in every area of the operation, from making bouquets to final boxing touches that create an out-of-this-world unboxing experience. You’ll collaborate with department leads to advise and help to set clear and measurable goals and objectives for training and quality programs to set the team up for success so that we can slay every day.

Lead the Welcome Committee - With a growing team of new Farmgirl Makers, you’ll be one of the first faces our new employees see. You’ll train all new hires into the Operations department and start them off on the right foot in their Farmgirl careers. You’ll help all new hires get up-to-speed in their work and instill the values and mission of Farmgirl Flowers.

Learn, Teach, Repeat - As John Wooden said, “It’s what you learn after you know it all that counts”, and in this constantly growing and changing business, this couldn’t be more true. You’ll consistently seek out information to keep our training best-in-show, and share your learnings, ideas and best practices with others to help people learn and grow. As you learn, you’ll oversee special projects outside of normal day-to-day responsibilities with measurable business impact on the entire organization. You’ll also create metrics and dashboards that clearly communicate areas of progress and opportunities for growth across the Operations team.

Build and Scale - If you can focus on the details while envisioning ‘at scale’, you might be perfect for this role. While improving the day-to-day operations, you’ll work to connect the Operations team to larger company goals and objectives. You’ll build sustainable training and development infrastructure to capture and iterate on process improvement and people development opportunities.

(Please see below more company specific attributes)

 


 

Design Floor Opening Supervisor (San Francisco)

Non-Exempt, Full Time

Compensation: $20/ hour + full medical benefits and 401K after 1 year

Reports to: Design Manager

Schedule: Monday - Friday 5am - 1:30pm

About the role: We’re looking for a superstar Design Floor Opening Supervisor who loves to work hard and fast and can help to supervise our growing design team. You’ll need to be a strong leader, and able to manage several different tasks at once, as you’ll be wearing many different hats on a daily basis. The Design Floor Opening Supervisor plays a crucial role in starting off the Farmgirl day on the right foot. As the first supervisor to the warehouse every morning, you’ll need to be bright-eyed and bushy-tailed as you coordinate, execute and submit the set-up SOP each day. You’ll be our early morning champion of floral mise en place, and the first expert in the door on color combinations and new products for the week. In close collaboration with your counterpart, the Design Floor Closing Supervisor, you’ll work as a dynamic duo to keep the operations floor flowing smoothly.

As a Design Floor Opening Supervisor you’ll be excited to:

Supervise the Design Team -  You’ll be responsible for daily supervision of a team of hourly team members to ensure that the morning checklist is completed thoroughly and in a timely manner, and daily operations are running smoothly and efficiently. You’ll assist in onboarding, training and other human resources tasks and documentation associated with team supervision including accurate reporting of timesheets, hours worked and attendance.  You’ll track team members’ daily performance and progress and give feedback where needed. You’ll also communicate any new processes and production changes, company policies, growth, and any relevant information clearly with team members. We have a unique culture at Farmgirl that’s positive, scrappy, and collaborative, and want to ensure we keep what we’ve worked so hard to build.

Monitor and Maintain Flower Quality - As the first supervisor to arrive at the warehouse, you’ll be responsible for the execution of the opening SOP. You’ll submit a completed opening checklist to the operations manager each day and make sure that each table is set up correctly according to the weekly recipe and color combination. Throughout the day, you’ll check each team member’s table to make sure that recipes and color combinations are continuously being followed. You’ll work with our Training & QA Manager to help coach team members when bouquets are not up to Farmgirl’s high quality standards. Additionally, you’ll work very closely with our Flower Supervisor and Receiving Supervisor to make sure that each flower is handled with proper care and train your team on how to do the same.

Make Training Day Every Day - As a rapidly growing company, we are continuously hiring and training new team members! You’ll collaborate with the Training & QA Assistant Manager to implement new training tools, and other Operations leaders and the Events team to make sure that everyone has the space and resources they need to keep the flower quality to Farmgirl standards, and can find what they’re looking for. You’ll also ensure receiving facility efficiency, cleanliness, and security, including safety training and safety enforcement with receiving staff.

Champion Innovation - As the freshest eyes on the floor every morning, you’ll be constantly finding ways to do things more effectively, incorporate your learnings into trainings for the team, and work through challenges and obstacles. You’ll create and continuously improve Opening SOPs as you build sustainable warehouse opening infrastructure. You’ll lead by example to instill the same principal-first thinking with the design team and role-model continuous improvement.

Jump in Where Needed - We are a pretty young, and did we mention, bootstrapped company, so anything else that’s needed in order to keep things moving at our faster-than-a-speeding-bullet pace!  You’ll need to be able to jump in and hustle with any department as needed when in a pinch and during peak times.

(Please see below more company specific attributes)

 


 

Design Floor Closing Supervisor (San Francisco)

Non-Exempt, Full Time

Compensation: $20/ hour + full medical benefits and 401K after 1 year

Reports to: Design Manager

Schedule: Monday - Friday 7:30am - 4:00pm

About the role: We’re looking for a superstar Design Floor Closing Supervisor who loves to work hard and fast and can help to supervise our growing design team. You’ll need to be a strong leader, and able to manage several different tasks at once, as you’ll be wearing many different hats on a daily basis. The Design Floor Closing Supervisor plays a crucial role in wrapping up the Farmgirl day and getting the warehouse back into tip-top shape for the next day. As the last supervisor in the warehouse every afternoon, you’ll coordinate, execute and submit the closing SOP each day. You’ll be our closing time champion of floral mise en place, and the afternoon expert on color combinations and new products for the week. In close collaboration with your counterpart, the Design Floor Opening Supervisor, you’ll work as a dynamic duo to keep the operations floor flowing smoothly.

As a Design Floor Closing Supervisor you’ll be excited to:

Supervise the Design Team -  You’ll be responsible for daily supervision of a team of hourly team members to ensure that the closing checklist is completed thoroughly and in a timely manner, and that daily operations are running smoothly and efficiently. You’ll assist in onboarding, training and other human resources tasks and documentation associated with team supervision including accurate reporting of timesheets, hours worked and attendance.  You’ll track team members’ daily performance and progress and give feedback where needed. You’ll also communicate any new processes and production changes, company policies, growth, and any relevant information clearly with team members. We have a unique culture at Farmgirl that’s positive, scrappy, and collaborative, and want to ensure we keep what we’ve worked so hard to build.

Monitor and Maintain Flower Quality - As the last supervisor to arrive at the warehouse, you’ll be responsible for the execution of the opening SOP. You’ll submit a completed closing checklist to the operations manager each day and make sure that each table is set up correctly according to the weekly recipe and color combination for the following day. Throughout the afternoon, you’ll check each team member’s table to make sure that recipes and color combinations are continuously being followed. You’ll work with our Training & QA Manager to help coach team members when bouquets are not up to Farmgirl’s high quality standards. Additionally, you’ll work very closely with our Flower Supervisor and Receiving Supervisor to make sure that each flower is handled with proper care and train your team on how to do the same.

Make Training Day Every Day - As a rapidly growing company, we are continuously hiring and training new team members! You’ll collaborate with the Training & QA Assistant Manager to implement new training tools, and other Operations leaders and the Events team to make sure that everyone has the space and resources they need to keep the flower quality to Farmgirl standards, and can find what they’re looking for. You’ll also ensure receiving facility efficiency, cleanliness, and security, including safety training and safety enforcement with receiving staff.

Champion Innovation - As the freshest eyes on the floor every afternoon, you’ll be constantly finding ways to do things more effectively, incorporate your learnings into trainings for the team, and work through challenges and obstacles. You’ll create and continuously improve Closing SOPs as you build sustainable warehouse opening infrastructure. You’ll lead by example to instill the same principal-first thinking with the design team and role-model continuous improvement.

Jump in Where Needed - We are a pretty young, and did we mention, bootstrapped company, so anything else that’s needed in order to keep things moving at our faster-than-a-speeding-bullet pace!  You’ll need to be able to jump in and hustle with any department as needed when in a pinch and during peak times.

(Please see below more company specific attributes)

 


  

Flower Delivery Driver (San Francisco)

Non-Exempt, Full Time

Compensation: $16/hour + full medical benefits and 401K after 1 year

Reports to: Customer Service Manager

About the role: Come help us deliver love all around the continental US! We're in search of a responsible and energetic car courier to join the team helping to deliver beautiful bouquets around the San Francisco Bay Area, as well as help out in the warehouse prepping supplies, wrapping our signature burlap wrapped bouquets, and boxing bouquets for shipping around the country. If you're a hustler and the "get it done" type interested in helping spread some joy around SF and beyond, this just might be the role for you!

We are looking for someone to work 4-5 days a week. Monday-Friday shifts are 8:00AM-4:30PM.

Requirements:

  • A clean and functioning car or truck
  • A clean driving record
  • Appropriate Insurance Coverage
  • An understanding of the city and how to efficiently navigate
  • Willingness to use technology to improve efficiency
  • Strong attention to detail
  • A warm and positive attitude when dealing with customers
  • Willingness to do shop tasks that may be outside of this description, including:
  • Wrapping our signature burlap wrapped bouquets
  • Packing bouquets and gift items for shipping
  • Prepping wrapping and shipping supplies
  • Keeping the workspace clean
  • Assisting floral designers as needed
  • Carrying heavy boxes (~30lbs)
  • A super can-do attitude!

Some previous experience as a courier is a plus.

Attire can be casual but must be appropriate for customer interaction, clean and in good repair. Closed toe shoes are required.

(Please see below more company specific attributes)

 


 

Farmgirl Maker (San Francisco)

Non-Exempt, Full Time 

Compensation: $16/hr + full medical benefits and 401K after 1 year

Reports to: Department Manager

Schedule: Monday through Friday / 5a-1:30p or 8 - 4:40p (Please do not apply if these times do not work, unfortuantely we cannot accommodate later schedules)

About the role

Farmgirl Flowers is an extremely fast-paced and dynamic work environment and we’re looking for team members who are excited to work hard and fast (with accuracy and efficiency!) to meet our goals. We have built our reputation on providing products that exceed the highest quality of industry standards and delivering a best-in-class customer experience; you will do your part to ensure that these core values continuously improve as we grow. The Farmgirl team is positive, high energy, supportive, and above all – hard working problem solvers. You’ll need to roll up your sleeves (and be on your feet) to do this job!

Our Farmgirl Makers work with every part of the bouquet making and packing process from receiving flowers, to designing, to packaging and boxing. There is a ton of variety in this role and will require you to be comfortable with change and excited to constantly learn new things. A positive attitude is a must in this ever-changing environment! 

As a Farmgirl Maker, you’ll be excited to:

  • Be a superstar bouquet maker!

You’ll meticulously follow a flower and design recipe communicated by our Design Manager, carrying out the integrity of the Farmgirl aesthetic into each and every bouquet, with ambitious daily quotas that require speed and a strong sense of personal initiative. A keen design eye and great attention to detail are a must.

  • Receive Flower Products (aka: your new leg day!)

You’ll be responsible for receiving products, including flowers, foliage and hard goods from our vendors and unloading trucks at our loading docks, as well as ensure order accuracy and quality standards are met. While this part of the business is challenging physically, it’s a great workout!

  • Package and Box products with the utmost care and a great attention to detail!

The fulfillment operation is responsible for packaging, boxing and shipping out our daily orders. Each team member is responsible for ensuring high quality standards are met each and every time. Additionally, you’ll assist in inventory and other areas of daily production as needed. A strong attention to detail is a must as you will be the last person to confirm that we are sending out something truly special, with no detail left undone.

  • Every day you’re hustlin’!

We’re a bootstrapped startup that runs extremely lean – so we’re all on the floor hustling, and working hard to do whatever is necessary to get the job done. If you’re looking for a desk job, this will not be a great fit for you, as you’ll be getting your hands dirty (literally!) every single day. Don’t worry, we’ve got great soap! 

(Please see below more company specific attributes)

 


 

For all roles at Farmgirl, this is what we're looking for: 

You’ll be a great addition to the Farmgirl team if…

  • You’re highly self-motivated and work hard – You identify tasks and you do them! You don’t need someone telling you what to do. You identify what needs to be done and then just do it!
  • You’re a “we” person – You’re a team player who knows that great teamwork is really what gets results and that we all accomplish so much more as a team than a solo contributor.
  • You’re cool under pressure – You can handle high-pressure moments with composure, excellent problem solving and can keep your team motivated and positive when the pressure is on.
  • You’re an excellent problem solver – You actively think about any problem you encountered at work, and try to come up with a solution. You don’t complain about a problem – you figure out a solution.
  • You have a positive can-do attitude – You’ll need to be motivated, and motivate those around you to be high performers, with a positive attitude. We believe negativity kills teamwork and it just doesn’t fly here.
  • You’ll work to get the job done and not be “above” any job – Long hours are required during peak flower holidays, and will require a lot of overtime, and less than ideal shifts that are often overnight. If you’re looking for a straight 9-5, this probably won’t be the right fit for you. Around Valentine’s Day, Administrative Professionals Day, Mother’s Day, Thanksgiving and Christmas all team members (all the way up to the CEO) is expected to be on the floor doing whatever’s needed to get the job done – which might mean designing bouquets, unloading trucks, or sweeping the floor. We all hustle hard to get all the job done and then we’ll all celebrate our hard work together!

 

You’ll love working at Farmgirl because…

  • We are a successful, profitable, fast-growing company that actually cares
  • We create products that bring joy to thousands of people’s lives each day
  • We lead the industry for product quality and customer service
  • We get to build an amazing company and team built on respect and empowering and supporting one another
  • We’re scrappy and get to see the fruits of our labor in real time each and every day
  • We believe in autonomy and reward taking initiative
  • As a 100% e-commerce business, we are technologically focused and data-driven
  • We get to be creative every day and build a great company, without red tape or bureaucracy
  • We have an amazing team and company culture that you’ll love being a part of
  • We have an impressively smart and dedicated CEO and management team who are focused on developing all team members in the organization
  • Competitive salaries, equity and comprehensive health benefits

 

Physical Demands and Warehouse Environment:

Physical Demands – Described here are duties and environmental scenarios representative of those to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position frequently works inside a cooler with temperatures ranging between 32 and 45 degrees
  • This role routinely uses warehouse equipment such as pallet jacks and heavy equipment
  • This position requires the use of sharp tools such as knives and cutters
  • This job includes frequently lifting buckets and boxes that weigh up to 50 lbs.

 

Warehouse Environment – We’re located in a big, drafty warehouse, and we function similarly to a manufacturing facility, so please expect a raw, open space that can be dirty and cold. Appropriate attire will be expected for this environment. Our workspace is pretty much the opposite of most SF start-up environments you might be accustom to, so if a posh work space is important to you, this might not be ideal for you. Appropriate attire will be expected for this environment.

   


 

 If we sound like a good fit for you, please send us a note and your resume to jointheteam@farmgirlflowers.com with the title of the job you’re interested in the subject line of the email. We can't wait to meet you!

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