Want to join Team Farmgirl?

We're looking for people with positive attitudes, an eagerness to learn, and the ability to hustle in a fast-paced work environment!

We love what we do and we're looking for people who are as excited about our mission as we are. Prior floral experience isn't required. What we DO require is a strong work ethic, positive attitude, and the ability to hustle. Not to scare you, but we want to be completely transparent with our expectations – most jobs at Farmgirl are not strictly desk jobs. We all hustle hard – often on our feet – for a significant portion of each day. And we have a lot of fun while we do it. We all help out in other areas as needed, so the ability to flex is extremely important. But, did I mention that we have fun too? Because we do!

* Unlike many companies, advanced education is not a requirement at Farmgirl. We believe that the best individuals come with varied backgrounds and experiences, and value work ethic, problem-solving skills, intellectual curiosity, and a positive attitude more than a specific degree. 


 

Current Open Positions:

  • Customer Service Representative
  • Procurement Manager
  • Farmgirl Makers 

 


 

Customer Service Representative

Non-Exempt, Full Time 

Compensation: $17/hr + full medical benefits and 401K after 1 year

Reports to: Department Manager

Schedule: Monday through Friday 7a-3p, 8a-4p, or 9a-5p 

About the role: Come work on our stellar customer service team at our super fast-paced, high-growth flower company! Customer service is one of the most important facets of our operation as we strive to exceed our customer’s expectations each and every time. This position will be integral in ensuring we do just that. You’ll be the face and voice of Farmgirl Flowers, so you will need to embody our values and persona with every interaction. Whether you are processing orders on the phone, in person, or online, you will work diligently to meet and exceed our customer's needs and ensure the highest customer satisfaction. You’ll need to be extremely positive, and a true "customer first" person who is ready to do what is needed to make and keep our customers happy!

As a Customer Service Rep, you’ll be excited to:

  • Assist our customers! You’ll need to be comfortable talking to our customers via telephone, chat, email, or in person. You’ll need to be comfortable talking to customers about our products, taking their orders manually, making changes to orders, resolve billing, delivery, product and any other issues as they arise, and basically just take very good care of our customers. They’re the reason we’re here, and we want to treat them that way - each and every time.

  • Follow Through - You’ll need to be great at follow through and be the type of person who does what they say for this to be a good fit.

  • Communicate - You’ll need to communicate effectively both internally with the team and externally with customers. The ideal tone we’re going for is warm, positive, and professional.

  • Resolve and De-Escalate - Sometimes customers are really upset. Think about the last time you called Comcast, and that’s sometimes the tone and level of frustration that you’ll need to be able to handle. You’ll need to keep your cool and resolve the situation with professionalism and grace.

  • Talk! You must enjoy talking on the phone as we will expect you to pick up every call with the eagerness to take on and solve any problem that will occur on the other end. We know, everyone wants to text only now. Unfortunately that won’t fly for this role. You need to channel your twelve year old self when you used to live for your late night talk sessions with your bestie because you will need to be talking on the phone just as much each and every day.

  • Problem Solve - You will work closely with our delivery partner to ensure that customer's orders arrive on time and when they are delayed, you will work hard to get them delivered as soon as possible. This will also pertain to local deliveries, as you aid our courier department in getting orders out to our customers in a timely manner. We treat our delivery partners as an extension of our team and we support them in every way we can, all with a positive attitude.

  • Roll and Go - At Farmgirl, we all pitch in in other departments as needed, especially around peak flower holidays. So you’ll need to be okay (and hopefully excited to) pitch in wherever is needed in other departments. Sometimes that means wrapping and boxing bouquets, sometimes helping to unload a late truck -- really wherever the operation needs help, you’ll hopefully be excited for the change of pace.

    (Please see below more company specific attributes)

 


 

 Procurement Manager (San Francisco)

Exempt, Full Time

Compensation:  $70-75K/year + full medical benefits, paid vacation, and 401K after 1 year

Reports to: General Manager 

We’re looking for a highly qualified and motivated Procurement Manager to join our team. To start, you’ll be a lean team of one, however we’ll be adding team members as we continue our fast growth pace. Our ideal candidate will have experience purchasing and transporting perishable products from both domestic and international origins to mulitiple destinations. In addition, we’re also looking for someone who would love the opportunity to work in a fast-paced, scrappy start-up enviornment and build out their own dream procurement department. You won’t be walking into a department that’s already in autopilot – you’ll need to be able to strategize and implement solutions for immediate problems and to accommodate rapid future growth.  The ideal candidate is someone who is forward thinking, has exceptional negotiation and problem solving skills, who is self-motivated with an exceptional work ethic , and who doesn’t get flustered by quick pivots and constant change. You’ll also need to be a great communicator (on the phone, and not just electronically!), and great at spreadsheets, projections, and financial modeling. You’ll need to be firm and not afraid of direct communication to succeed in this role.

Your role will include:

  • Working with the Design Managers and CEO on flower recipes, and then placing all flower orders each week. This is the main function of this role. It may sound easy, and even fun (shopping with company money – heck yeah, right?). Well, sorta, but there’s actually a lot more to it.
  • Managing all transportation of the product to our distribtution center(s). You’ll be manging all areas of the logistics from the farm or wholesalers door to our distribution center. You’ll also be establishing relationships, negotiating terms, managing processes, and all other facets of the transportation relationships and processes.
  • Working with the receiving department(s) to ensure all product meets our rigorous quality standards, and when not, communicate with the farm or wholesaler and ensure credit is received. We currenty only have one distribution center, but that will be changing in the very near future, so you’ll need to work with the receiving departments in multiple locations daily. Credit requests need to be made within 24 hours, so timeliness and excpetional communication is critical for this role.
  • Paying bills each week and track all actuals against projections to reconcile flower cost each week.
  • Working with the CEO on negotiating prices with farms, wholesalers, trucking and consolodation companies, manufacturing partners of hard goods, etc.
  • Building out SOP’s for the procurement department to ensure success as we grow. If you’re looking for a role with lots of upward mobility potential, and aren’t afraid to put in the time and elbow grease, this role has the potential to grow exponentially in the near future.
  • Some travel domestically and internationally will be required. Bonus points for fluency in Spanish.

 

If the below four attibutes sum you up perfectly, you’d probably be amazing at this role. If not, no worries, kudos on your self awareness (it’s pretty rare actually), and we hope one of our other positions might be a better fit!

1)     If spreadsheeting where a sport, you’d be in the Olympics! – You’re super organzed and love Excel (not just google docs!). You create complex Excel models for fun (really). We can’t strive this enough – you’ll need to improve our current systems as we continue to scale to improve efficiencies. You can set, follow, and reconcile budgets. Our flower costs are not a guideline, they’re basically law, so you must be able to work within them as your success will be based on this.

2)     Communication is your JAM. You even like talking on the phone – like in real life voice communication. You don’t get annoyed (too much anyway) when your voicemail is full before you finish your first cup of coffee in the morning. You are direct but kind, can say no and do on the reg, and no one’s ever called you a pushover. You will be the primary contact for Farmgirl Flowers with all farms, wholesalers, transportation and consolodation companies, Department of Agriculture, and US Customs. Your communication and follow through should be an 11 on a 10 point scale. You’ll need to be comfortable using non-traditional forms of communication like What’s App and Skype with some of our international farms. You’ll need to be available on nights and weekends via phone as needed. 

3)     Great relationship builder - Relationships are very important in our industry, so you’ll need to earn the trust of the growers and sales managers you’ll work with – which is earned by doing what you say you’re going to. If you say you’ll have your order to them every Tuesday at 2pm, you need to ensure you have your order to them no later than that time every single week.

4)     Extremely adaptable and phenomenal at problem solving – True story: there will be weeks when 25% of your confirmed orders do not come in. The positive – it used to be 80%, so it’s much lower now! Our product is dependent on mother nature, transportation that can break down, and customs that can stop any and all shipments that they want to. There are a myriad of things that aren’t in our control. If you’re the type of person is getting hives just reading this, please do not apply for this role. You must be able to roll with the punches and come up with plan b, c, d, and all the way to z on a drop of a dime. If problem solving and adadptability are #1 and #2 on your skill list, and you actually get excited finding creative solutions to problems like this, you may love this role!

5)     You’re a lone wolf that loves being part of the pack – You love to work autonomously, and are self-motivated to not only do you work, but create systems and proceedures for your one person department that will enable it to scale quickly.  The thought of somone telling you what to do every minute of the day, and creating all your processes for you sounds like the worst thing ever to you. You also love working collaboratively on a high performing team and know that we’re way better together than as solo performers.

 

(Please see below more company specific attributes)


  

Farmgirl Maker (San Francisco)

Non-Exempt, Full Time 

Compensation: $16/hr + full medical benefits and 401K after 1 year

Reports to: Department Manager

Schedule: Monday through Friday / 5a-1:30p or 8 - 4:40p (Please do not apply if these times do not work, unfortuantely we cannot accommodate later schedules)

About the role

Farmgirl Flowers is an extremely fast-paced and dynamic work environment and we’re looking for team members who are excited to work hard and fast (with accuracy and efficiency!) to meet our goals. We have built our reputation on providing products that exceed the highest quality of industry standards and delivering a best-in-class customer experience; you will do your part to ensure that these core values continuously improve as we grow. The Farmgirl team is positive, high energy, supportive, and above all – hard working problem solvers. You’ll need to roll up your sleeves (and be on your feet) to do this job!

Our Farmgirl Makers work with every part of the bouquet making and packing process from receiving flowers, to designing, to packaging and boxing. There is a ton of variety in this role and will require you to be comfortable with change and excited to constantly learn new things. A positive attitude is a must in this ever-changing environment! 

As a Farmgirl Maker, you’ll be excited to:

  • Be a superstar bouquet maker!

You’ll meticulously follow a flower and design recipe communicated by our Design Manager, carrying out the integrity of the Farmgirl aesthetic into each and every bouquet, with ambitious daily quotas that require speed and a strong sense of personal initiative. A keen design eye and great attention to detail are a must.

  • Receive Flower Products (aka: your new leg day!)

You’ll be responsible for receiving products, including flowers, foliage and hard goods from our vendors and unloading trucks at our loading docks, as well as ensure order accuracy and quality standards are met. While this part of the business is challenging physically, it’s a great workout!

  • Package and Box products with the utmost care and a great attention to detail!

The fulfillment operation is responsible for packaging, boxing and shipping out our daily orders. Each team member is responsible for ensuring high quality standards are met each and every time. Additionally, you’ll assist in inventory and other areas of daily production as needed. A strong attention to detail is a must as you will be the last person to confirm that we are sending out something truly special, with no detail left undone.

  • Every day you’re hustlin’!

We’re a bootstrapped startup that runs extremely lean – so we’re all on the floor hustling, and working hard to do whatever is necessary to get the job done. If you’re looking for a desk job, this will not be a great fit for you, as you’ll be getting your hands dirty (literally!) every single day. Don’t worry, we’ve got great soap! 

(See below for more general company info!)

 


 

For all roles at Farmgirl, this is what we're looking for: 

You’ll be a great addition to the Farmgirl team if…

  • You’re highly self-motivated and work hard – You identify tasks and you do them! You don’t need someone telling you what to do. You identify what needs to be done and then just do it!
  • You’re a “we” person – You’re a team player who knows that great teamwork is really what gets results and that we all accomplish so much more as a team than a solo contributor.
  • You’re cool under pressure – You can handle high-pressure moments with composure, excellent problem solving and can keep your team motivated and positive when the pressure is on.
  • You’re an excellent problem solver – You actively think about any problem you encountered at work, and try to come up with a solution. You don’t complain about a problem – you figure out a solution.
  • You have a positive can-do attitude – You’ll need to be motivated, and motivate those around you to be high performers, with a positive attitude. We believe negativity kills teamwork and it just doesn’t fly here.
  • You’ll work to get the job done and not be “above” any job – Long hours are required during peak flower holidays, and will require a lot of overtime, and less than ideal shifts that are often overnight. If you’re looking for a straight 9-5, this probably won’t be the right fit for you. Around Valentine’s Day, Administrative Professionals Day, Mother’s Day, Thanksgiving and Christmas all team members (all the way up to the CEO) is expected to be on the floor doing whatever’s needed to get the job done – which might mean designing bouquets, unloading trucks, or sweeping the floor. We all hustle hard to get all the job done and then we’ll all celebrate our hard work together!

 

You’ll love working at Farmgirl because…

  • We are a successful, profitable, fast-growing company that actually cares
  • We create products that bring joy to thousands of people’s lives each day
  • We lead the industry for product quality and customer service
  • We get to build an amazing company and team built on respect and empowering and supporting one another
  • We’re scrappy and get to see the fruits of our labor in real time each and every day
  • We believe in autonomy and reward taking initiative
  • As a 100% e-commerce business, we are technologically focused and data-driven
  • We get to be creative every day and build a great company, without red tape or bureaucracy
  • We have an amazing team and company culture that you’ll love being a part of
  • We have an impressively smart and dedicated CEO and management team who are focused on developing all team members in the organization
  • Competitive salaries, equity and comprehensive health benefits

 

Physical Demands and Warehouse Environment:

Physical Demands – Described here are duties and environmental scenarios representative of those to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position frequently works inside a cooler with temperatures ranging between 32 and 45 degrees
  • This role routinely uses warehouse equipment such as pallet jacks and heavy equipment
  • This position requires the use of sharp tools such as knives and cutters
  • This job includes frequently lifting buckets and boxes that weigh up to 50 lbs.

 

Warehouse Environment – We’re located in a big, drafty warehouse, and we function similarly to a manufacturing facility, so please expect a raw, open space that can be dirty and cold. Appropriate attire will be expected for this environment. Our workspace is pretty much the opposite of most SF start-up environments you might be accustom to, so if a posh work space is important to you, this might not be ideal for you. Appropriate attire will be expected for this environment.

   


 

 If we sound like a good fit for you, please send us a note and your resume to jointheteam@farmgirlflowers.com with the title of the job you’re interested in the subject line of the email. We can't wait to meet you!

Nice to meet you, let's be friends!

Since the best things in life aren't really free...

Enter your email for 10% off!

No, thanks. I'm way too popular.

New friends are the best!

Thanks for signing up!

Your welcome code is waiting for you in your inbox.