Want to join our team?

We're looking for people with positive attitudes, an eagerness to learn, and the ability to hustle in a fast-paced work environment!

We love what we do and we're looking for people who are as excited about our mission as we are. Prior floral experience isn't required. What we DO require is a strong work ethic, positive attitude, and the ability to hustle. Not to scare you, but we want to be completely transparent with our expectations – most jobs at Farmgirl are not strictly desk jobs. We all hustle hard – often on our feet – for a significant portion of each each day. And we have a lot of fun while we do it. We all help out in other areas as needed, so the ability to flex is extremely important. But, did I mention that we have fun too? Because we do! If this sounds like a good fit for you, please send us a note and your resume to jointheteam@farmgirlflowers.com with the title of the job you’re interested in the subject line of the email. We can't wait to meet you!

*All positions are located in San Francisco at 901 16th St. and do not allow for telecommuting at this time.

Current Open Positions:

Fulfillment Operations Manager

Customer Service Representative

Bouquet Maker

Bouquet Wrapper

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JOB DESCRIPTION

Fulfillment Operations Manager

Exempt, Full Time

Reports to: General Manager

Compensation: $70K-$80k + benefits (full medical, paid vacation, and 401K after first year)

Position Synopsis:

We’re looking for a highly efficient, Fulfillment Operations Manager with high volume manufacturing fulfillment experience to help us transform our slightly covered wagon-esque operation into a bullet train. You’ll need exceptional leadership and communication skills as you’ll be the on the floor ringleader for our super fast paced, fast growing flower company. You’ll be running all day-to-day operations from an order fulfillment perspective. You’ll lead a team of about 20 (and rapidly growing) shipping and local delivery team members, and be responsible for the delivery of all daily orders – both shipped and delivered locally via bicycle and car courier. You’ll be working to revamp and streamline operations in the most efficient and effective way possible. You’ll need to work hard, fast, and smart, and do it all with a positive attitude. Strong leadership, organizational, and problem solving skills are an absolute must – as well as the ability to think big and execute accordingly. You’ll need to be self-motivated and able to adapt and pivot quickly. You’ll also need to have the experience to hit the ground running and be able to execute quickly without micromanagement. Hopefully the thought of creating new, better, ways of doing things and leading and building the best team possible gets you super excited! Most importantly, you have to be able to roll up your sleeves (literally) and get things done with a positive attitude.

We’re a bootstrapped startup that runs extremely lean – so we all are on the floor hustling, and work as hard and long as needed to get the job done. This is NOT a full time desk job – you won’t have an official office, as you’ll need to be on the floor figuring out how to improve systems and efficiencies with hands-on knowledge. Our operation churns out several hundred (and sometimes thousands) of orders each day, so if you’re looking for an office gig, this won’t be a great fit for you. If you’re looking to join an integrity driven team that you can grow with long term, we’d love to chat!

Essential Functions and Responsibilities:      

  • Essentially you’ll be responsible for building our shipping department to implement systems, procedures, and technologies to ensure better efficiencies moving forward. This includes implementing operational, technology, and communications tools, platforms, and policies to solve current and future challenges, and help proactively build operations to support rapid future growth.
  • Organization and follow through is extremely important for this role. We are looking for someone who is extremely detail oriented and excels at developing, implementing, and managing department processes. You’ll be responsible for creating SOP’s, testing the efficacies of these procedures, and then training and managing your team on them.
  • You’ll also need to be familiar and comfortable with introducing new manufacturing technologies to our shipping and delivery departments. As mentioned above, we are at a stage where it is critical that we introduce new equipment technologies to ensure we can accommodate current and future growth.
  • Daily Ops – You’ll be responsible for ensuring ALL orders are delivered each day (that are within our control) for both the shipping and local delivery department. You will be responsible for all aspects of managing these departments and processes, to include, but not limited to: hiring the appropriate number of team members to ensure deliveries are completed for standard order days and staffing up for peak holidays, managing and training all team members within your departments, creating and implementing procedures to ensure all orders are completed in the most efficient and customer focused way possible, introducing new technologies to improve shipping and delivery systems, developing reporting and communication tools to improve department efficiencies, creating proactive communication tools to interface with customers experiencing delivery issues in a timely and proactive manner.
  • Build a High Performing Team - Build and lead the best shipping and delivery teams around. You’ll be responsible for strategically building and reorganizing your departments as needed to accommodate future growth. Strong people management skills are imperative as you’ll be responsible for all hiring, onboarding, training, scheduled reviews, dispute resolution and disciplinary action, and all other human resources tasks and documentation associated with the management of your teams.
  • You’ll need to be forward thinking and able to constantly revise and improve systems and operational protocols to ensure we can continue to meet growth demands, and be able to effectively communicate, train, manage, and get buy in from the affected teams.
  • Team Communication - Communicate company policies, growth, and any relevant information clearly with team members.
  • Customer Experience - You’ll be responsible for ensuring we are taking care of our customers from the delivery perspective in the absolute best way possible. This includes proactively assessing and improving procedures, customer communication, proactive problem solving, and dispute resolution. Ensure highest level of customer experience standards are met, and hopefully exceeded. Customer service is extremely important to us, as we strive to be the “Zappos of flowers”, so working to ensure we meet this goal is extremely important to us.
  • Work withFedEx (and other potential future carriers) to continue a good working relationship and improve systems and procedures as needed. You’ll be instrumental in negotiations with current and future carrier companies we’ll be working with.
  • Growth - Work with CEO and other managers on growth and expansion strategy. This will include modeling different scenarios to help determine cost differentials between options, researching demographic information, and executing fulfillments role in our expansion programs. This may require some travel in the future.
  • Facility management - Ensure shipping and delivery facility efficiency, cleanliness, and security. We need to transform our shipping department into a full-fledged manufacturing facility and it will be your responsibility to work with the GM to do so. You will also be responsible for inventory controls and procurement for your department.
  • Budgeting and Analysis - Work with the GM to set and ensure labor, materials, and other appropriate cost goals are met and work with appropriate delivery department to correct when goals are missed. Even though this is mostly not a desk job, a strong proficiency in Excel, departmental budgeting and analysis is a must.

Requirements:

Unlike many companies, advanced education is not a requirement at Farmgirl. We believe that the best individuals come with varied backgrounds and experiences, and value work ethic, problem solving skills, intellectual curiosity, and a positive attitude more than a specific degree. For this position, we’re looking for the following:  

  • Self-motivation is a MUST. This person will need to use critical thinking skills to figure out what needs to be done before the GM or CEO tell them. We’re looking for someone who loves and has experience with building departments from the ground up.
  • Organization is also a must - in many areas for this position. We need someone who can organize their workload as well as the workload of their department. We also need someone who has the knowledge and ability to organize their departments from cleanliness to logistics.
  • Amazing people manager who can be firm yet inclusive. You must be able to set boundaries – this is imperative. You must be able to manage a large team, and to be able to staff and train temporary labor for peak holidays.
  • Team Player - You’ll work closely with both the customer service and design departments on implementing better procedures for daily order inventory controls as well as improving customer communication. You’ll need to be a “we” person and subscribe to the idea that working as a cohesive team is the best way to get results.
  • Positive can-do attitude – no negative nellies please.
  • Self-motivated, and ability to work autonomously with great follow through. We do not have the depth of management to be able to micromanage, so you must be able to get things done in a timely manner without someone hounding you.
  • A “do-er” not someone who want to simply strategize, delegate, and throw money at problems - but someone who believes execution is the fun part.
  • Detail oriented and takes full responsibility and initiative for your department.
  • Ability to adapt quickly and work under high pressure. Ability to hustle is crucial at Farmgirl! This is not a “punch the clock” position. You must be able to work hard and long. If you’re looking for a 40 hour/week job, this isn’t the job for you. It’s a high-growth start-up where things move fast and the team has to work hard to keep up with the pace – especially during peak holiday periods.
  • Highly Competent: You will be using tools like Excel, Power Point, and others to create and maintain department budgets, create department road maps and manage your team, so it is imperative that you are competent with these tools. You should have the ability to learn new technologies as they are implemented and the curiosity to learn in areas you are not as strong. You will be seeking out ways to improve and implement technology in your department in order to increase efficiency and profit.
  • Ability to Solve Problems quickly and effectively. You must have the ability to make decisions based on your operational knowledge and with a high degree of common sense. Mistakes happen, and we learn a lot from them, but indecision brings growth to a screeching halt and we’re on a fast train so we need team members who are able keep up and keep moving forward.
  • Trustworthy in your commitments. It is imperative that you deliver projects complete and on time. This is an essential function of the role as a manager. We all rely on each other to fulfill our commitments so that we can function as a high performing team.
  • We are a young, bootstrapped company, so anything else that’s needed in order to keep things moving at our faster-than-a-speeding-bullet pace. We aren’t funded, therefore throwing money at a solution without fully vetting it just isn’t an option. We also all pitch in and help each other when needed, so we’re looking for someone that works extremely well in team environments and will be willing to help in other departments when needed.

 

If this sounds like you, we’d love to chat with you! Send your resume to jointheteam@farmgirlflowers.com.

 


Job Description 

Customer Service Representative

Hourly, Full Time

Reports to: Customer Service Manager

Compensation: $17-$20/hr. (depending on experience) + medical benefits and paid sick leave, 401K eligibility after one year.

Position Synopsis:

Come work in our stellar customer service team at our super fast paced, high growth flower company! Customer service is one of the most important facets of our operation as we strive to exceed our customer’s expectations each and every time. This position will be integral in ensuring we do just that. You’ll be the face and voice of Farmgirl Flowers, so you will need to embody our values and persona with every interaction. Whether you are processing orders on the phone, in person, or on-line, you will work diligently to meet and exceed our customer's needs and ensure the highest customer satisfaction. You’ll need to be extremely positive, and a true "customer first" person who is ready to do what is needed to make and keep our customers happy! We’re a bootstrapped startup that runs extremely lean. We’re scrappy, and like it that way, so the ability to roll up your sleeves and jump in wherever needed is crucial.

Sound like you? If so, we can’t wait to meet you!

Essential Functions and Responsibilities

  • Assist customers by telephone, on-line, or in person to provide information about our products, take or enter orders, obtain details of any complaints, and work to fix those mistakes in a timely manner and with enthusiasm.
  • Check to ensure that appropriate changes were made to resolve customers' problems with accuracy and in full. While we have many agents, it is important that you do not leave any details undone, as we expect each agent to fully fulfill their own duties.
  • Communicate effectively to team members about customer resolutions that may need more than one agent interaction, not leaving any details to chance. It is important to have excellent follow through to ensure customer satisfaction. 
  • You will be responsible for changing customer's orders, resolving billing questions, processing refunds and setting up redeliveries. 
  • You must enjoy talking on the phone as we will expect you to pick up every call, with the eagerness to take on and solve any problem that will occur on the other end. 
  • You will work closely with our delivery partner to ensure that customer's orders arrive on time and when they are delayed, you will work hard to get them delivered as soon as possible. This will also pertain to local deliveries, as you aid our courier department in getting orders out to our customers in a timely manner. We treat our delivery partners as an extension of our team and we support them in every way we can, all with a positive attitude. 

What we’re looking for:

Unlike many companies, advanced education is not a requirement at Farmgirl. We believe that the best individuals come with varied backgrounds and experiences, and value work ethic, critical thinking skills, and a positive attitude more than a specific degree, or degree at all. For this position, we’re looking for the following:

  • “We” Person – You’re a team player who knows that great teamwork is really what gets results. While we want each individual to perform at his or her highest abilities, we do so as a team. Each member is extremely valuable and we can not reach our potential if we are not working closely as a cohesive team. 
  • Cool Under Pressure – You can handle high-pressure moments with composure, excellent problem solving and can keep your team motivated and positive when the pressure is on. You do not shy away from difficult situations, but you willingly take them head on. 
  • Problem Solver – You’re always trying to come up with a solution and you truly enjoy the process. You will be helping customers solve problems all day, so this must be something you are comfortable with as you will not be able to pick and choose which problems to solve. The perfect candidate will want to tackle the most difficult situations in order to have the satisfaction of turning around a difficult situation. 
  • Positive can-do attitude – You’ll need to be able to be a high performer, with a positive attitude. We believe negativity kills teamwork and it doesn’t fly here. Most customers are coming to us with an issue that needs to be corrected. You must always meet customers with a can-do attitude, and a customer centered mindset. We will always take the high road, and we will require you to go above and beyond with every interaction. You must truly be a customer advocate through and through. This is not a place where you will hear agents talking badly about customers, as we highly value every single one and work hard to serve them well.  
  • Mandatory Overtime – Long hours are required during peak flower holiday times. Valentine’s Day, Administrative Professional’s Day, Mother’s Day, Thanksgiving and Christmas are all peak times for us. We will all work together in whatever capacity or role we need to to get the job done. This means that you may be asked to take on another role during the holidays as it suits business needs. We’ll hustle hard to get all the orders out and then we’ll all celebrate our hard work when it’s done! 

If you are bilingual, please let us know which languages you speak fluently.

If this sounds like you, we’d love to chat with you! Send your resume to jointheteam@farmgirlflowers.com.

  


JOB DESCRIPTION

Bouquet Maker

Non-Exempt, Full Time

Reports to: Design Manager

Compensation: $17-$18/hr (depending on experience) + Medical, Dental and 401K after 1 year

Schedule: 5a-1:30p or 6a-2:30p

Position Synopsis :

We’re lookin’ for superstar Bouquet Makers who love to work hard and fast and have a strong eye for design. Each day, Bouquet Makers follow a flower recipe concocted by our Design Manager and follow it meticulously carrying out the integrity of the Farmgirl aesthetic into each and every bouquet. A keen design eye and great attention to detail are a must. In addition to creating a beautiful product, Bouquet Makers are required to meet aggressive daily quotas that require speed and a strong sense of personal initiative.

We’re a bootstrapped startup that runs extremely lean – so we all are on the floor hustling, and work hard to do whatever is necessary to get the job done. If you’re looking for a desk job, this will not be a great fit for you, as you’ll be getting your hands dirty (literally!) every single day. Don’t worry, we’ve got great soap!

Requirements:

  • Early Riser – Shifts for this position start at 5am or 6am, so early risers are a must! Punctuality is a policy that is heavily enforced, so please be sure you can commit to the early call time.
  • Self-Motivated – You identify tasks that need to get done and you do them! You don’t need micromanagement to get the job done.
  • “We” Person – You’re a team player who knows that great teamwork is really what gets results.
  • Cool Under Pressure – You can handle high-pressure moments with composure, excellent problem solving and can keep your team motivated and positive when the pressure is on.
  • Problem Solver – You stay awake at night thinking about the problem you encountered at work, trying to come up with a solution. You always have three ways to fix something and you can’t rest until you find a solution.
  • Positive can-do attitude – You’ll need to be able to motivate your team to be high performers, with a positive attitude. We believe negativity kills teamwork and it doesn’t fly here.
  • Mandatory Overtime – Long hours are required during peak flower holiday times. Valentine’s Day, Administrative Professional’s Day, Mother’s Day, Thanksgiving and Christmas are all peak times for us. We’ll hustle hard to get all the orders out and then we’ll all celebrate our hard work when it’s done!
  • Warehouse Environment – We’re located in a big, drafty warehouse, and we function similarly to a manufacturing facility, so please expect a raw, open space that can be dirty and cold. Appropriate attire will be expected for this environment.

Physical Demands:

The physical demands described here are representative of those to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position works inside a cooler with temperatures ranging between 32 and 45 degrees
  • This role routinely uses warehouse equipment such as pallet jacks and heavy equipment
  • This position requires the use of sharp tools such as knives and cutters
  • This job includes frequently lifting buckets and boxes that weigh up to 50lbs

 If this sounds like you, we’d love to chat with you! Send your resume to jointheteam@farmgirlflowers.com.

 


JOB DESCRIPTION

Bouquet Wrapper

Non-Exempt, Full Time

Reports to: Fulfillment Manager

Comp: $16/hr, full benefits, paid sick leave, 401k after 1 year

Position Synopsis :

Come help us deliver love all across the continental US! Our order fulfillment department is growing like gangbusters and we’re looking for a highly self motivated, detail oriented individual to join our growing team. This role will be responsible for wrapping our signature burlap wrapped bouquets, ensuring high quality standards are met each and every time. We’re a bootstrapped start-up and we’re on a fast train, so we’re looking for someone who can keep pace, take ownership and do it all with a positive, can-do attitude.

Sound like you? If so, we can’t wait to meet you!

Essential Functions:

  • Wrap daily bouquets with great attention to detail ensuring quality assurance standards are met consistently and communicate quality issues to the appropriate party
  • Maintain a clean working environment
  • Work hard and fast to make sure each bouquet is wrapped as quickly as possible to maintain freshness
  • Assist in inventory control as needed on the floor
  • Communicate effectively with team members and managers

Requirements:

  • Positive can-do attitude – no negative nellies please
  • Works well with others! This role will work closely with other staff to wrap, pack and ship each and every shipped bouquet. We strive for a team environment here at Farmgirl and all share the duties necessary to get the job done. You’ll need to be a “we” person and subscribe to the idea that working as a cohesive team is the best way to get results.
  • Ability to adapt quickly and work under high pressure
  • Ability to Problem Solve quickly and effectively. You must have the ability to make decisions based on your operational knowledge and with a high degree of common sense. Each team member is expected to use "first principal thinking" in everything they do.
  • Trustworthy in your commitments. It is imperative that you have great follow through and are able to complete tasks on time. We all rely on each other to fulfill our commitments so that we can function as a high performing team.
  • In this role, you will need to stay on task and look for the next job to tackle when you’ve completed your daily work. It is imperative that each team member uses critical thinking skills and is self-motivated to look around and identify what needs to be done.

Misc.:

  • We are a pretty young, (and did we mention?) bootstrapped company, so anything else that’s needed in order to keep things moving at our faster-than-a-speeding-bullet pace! You’ll need to be able to jump in to any department, as needed when in a pinch and during peak times – as our culture is truly “all hands on deck” and we all help wherever and whenever it’s needed. The CEO even makes bouquets when needed, so you’ll need to as well, if that’s where we need the help.

 If this sounds like you, we’d love to chat with you! Send your resume to jointheteam@farmgirlflowers.com.