ADA Site Compliance Website Accessibility Statement

Farmgirl Flowers strives to maintain a compliant website and is committed to providing an online environment that is accessible to all visitors in accordance with Section 504 of the Rehabilitation Act of 1973, Section 508 of the Rehabilitation Act (29 U.S.C. 794d), and relevant implementing regulations, as well as with the recommendations contained in the Web Content Accessibility Guidelines (WCAG) 2.0, promulgated by the World Wide Web Consortium, as may be updated and/or otherwise amended from time to time.

We recognize that accessibility and usability are not always possible in every area of the website or for those using assistive technology and devices. Therefore, Farmgirl Flowers has conducted, and conducts ongoing accessibility reviews of its website and has remediated and continues to remediate any issues identified during such reviews.

Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet the above-referenced laws, regulations and guidelines.

If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site please contact call (855)-202-3817.

If you have found an inaccessible area on the site, please be sure to specify the Web page and provide us with any other information you may think will help us locate the area. We will make all reasonable efforts to make that page accessible. Otherwise, if a page cannot be made accessible we will work to make a text version available. If you have a need for a specific electronic format, please contact us by calling (855)-202-3817. Please provide the format that you require the content to be in, the web page address of the material, and your contact information. We welcome your questions about this accessibility statement and comments on how to improve the website's accessibility.

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Farmgirl Flowers
‹ Back to Shop Pop Ship Clink!

FAQs

Can I request specific flowers to be included (or not included) in my arrangement?

The short answer? No, and believe us, we don’t like to say no! Our model doesn’t guarantee specific flowers so that we can reduce waste and offer a premium product to our customers. What do we guarantee? That we will ship an arrangement in the palette of your choice featuring the season’s best blooms.

What about not including specific flowers? We’d love to accommodate specific requests (due to preference, allergy or otherwise) but due to volume we cannot guarantee these requests can be met. Again, we hate to say no, but we developed our events program to offer our Farmgirl version on special occasion flowers to the continental United States. Believe us - it’s a LOT of bouquets! At any given time during a business day we’re hand making and boxing hundreds or thousands of orders so that we can ship them out on time to you. Stopping the production to locate a specific order and ensure certain blooms are not included just isn’t in the cards.

While we wish this wasn’t so, we know this means our model may not be for everyone! If you’re looking for a local event florist with a similar look to Farmgirl, we would love for you to check out our Instagram for suggestions around the United States! Whether it’s with us or another florist of your choosing, we sincerely wish you the best with your event!


Can I request a custom color palette for my arrangement?

Unfortunately, no (and yes, we still hate to say it)! Due to volume and our sourcing plans for floral we cannot accommodate specific requests for color palettes. That said, we’ve developed the three palettes we offer specifically based on years of event work. We feel one of these carefully crafted options will suit most events.

If you have fallen in love with a palette that falls outside of our offerings, we happily refer you to our Instagram where we can direct you to a florist that might be a better fit!


Can I request a custom piece I do not see here?

We’ve specifically developed this collection of event florals and specialty packaging to ensure your flowers get to you in impeccable condition. Creating custom product that may or may not fit into this packaging makes it hard for us to ship it to your doorstep confidently! That said, we’re always keeping our eyes out for new event trends. If there is something you’re looking to have made that you can’t find on our menu we welcome you to e-mail us with your suggestion at events@farmgirlflowers.com. We can’t guarantee we will be able to produce it for your event but you may see it as part of our line up in the future!


Where can I ship Pop, Ship, Clink! event flowers? 

Currently we are only providing Pop, Ship, Clink! events to customers within a 75 mile radius of San Francisco. Events will be delivered by car or bike courier (depending on location)! We will begin shipping all event florals to the continental United States this October 2019! Stay in touch by signing up for our email list here.

If you’re having a smaller ceremony or gathering before this fall, we’re pleased to announce the launch of our City Hall and Vase, Vase, Baby packages this July! You can shop both packages on www.farmgirlflowers.com. If you have questions about what can be shipped or your event order please contact (events@farmgirlflowers.com)!


How do you ship your flowers?

All event flowers are shipped via FedEx Priority Overnight in special packaging that we have developed specifically for events florals. Packages include insulation and ice packs to keep the flowers temperature controlled during shipment, as well as some super fancy inserts to keep vases and bouquets suspended in air while in transit. #teamnosquishedflowers. We’ve included special instructions in your box to ensure you have the knowledge to keep your arrangements looking (and staying) gorgeous until your big event!


How soon in advance should I order my event florals?

We recommend ordering event florals as soon as you have your venue and rentals booked! This will give you the hard details you need to determine if you need centerpieces and, if so, how many as well as how many personals and decor elements that you may need.

When shipping launches in fall 2018, customers will be able to order event florals up to two weeks prior to their event date.


Can I speak to someone at Farmgirl Flowers about designing my event?

To streamline communication we prefer to communicate with potential clients via email. That said, we know sometimes a phone call can be the quickest way to answer questions. You can book a consultation with one of our event coordinators for a $50.00 fee.
 

Can I speak to someone about an order that I have already placed or received?

Yes, for existing orders you can reach our event coordinators by phone between 8:30 AM EST and 4:30 PM EST. Please dial (855)-202-3817.


Do you have an affiliate or blogger program?

Neither Farmgirl Flowers nor Pop, Ship, Clink! has a current blogger or affiliate program. This may change in the future and we’d be happy to keep you in mind if and when it does. Send your contact information to events@farmgirlflowers.com.

Please note, due to the volume of emails receive we will not be able to reach out to confirm receipt. If we are interested in moving forward with a partnership with you we will be in touch! If not, please know we appreciate your interest and thank you for sending us your information.

 
Are you hiring?

We’re so happy you asked! Please check out our Join the Team page to see a list of all open positions!


Need help with something else?

Don’t hesitate to reach out to us at events@farmgirlflowers.com.
 

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